Guest Service Ambassador

hace 4 meses

Buenos Aires, Argentina JLL A tiempo completo

JLL supports the Whole You, personally and professionally.

**Benefits to eligible employees, include**: Health Insurance for you and your direct dependents.

Annual Performance Bonus.

Virtual platform with certified courses for professional development.

Discounts in several categories (Gym, academic institutions, among others)

What this job involves
We are currently seeking a dynamic individual for the role of GUEST SERVICE AMBASSADOR to join our team:
**Location**: Microcentro, Capital Federal, Buenos Aires, Argentina.
**Work schedule**: Monday to Friday, 8:30 am to 5:30 pm.
**Work model**: On site.
**Contract Type**: Indefinite-term.

This role is responsible for promoting a sense of community within the working environment, while at the same time taking responsibility for the following workplace facilities: Offices/desks, special collaboration areas, meeting rooms, common areas such as elevator lobbies/transfer floors, among others.

What is your day to day?
Create a collaborative environment among employees across the workplace and promote OpenWork behavior and community engagement
Provide a welcome experience for everyone by creating a strong Front of House offering
Get to know our client colleagues and interests, understand the teams and learn what will make a difference in their daily work.
Support events and promote activities that bring together employees from different teams within the company.
Immerse yourself in each company's work profile and find out which workplace characteristics are most important for business success.
Be a promoter of Workplace technology, encourage your colleagues to use online messages of errors/requests and connect to CS via the Workplace app.
Be the point of contact for all matters at the workplace; answer questions and deliver effective solutions (using the stakeholder network)
Provide meeting rooms, including space technology (triage and first-line fix), escalate when specialized technical support is required
Building relationships with key stakeholders in workplace teams
Become an effective bridge point between the business units, the local/regional CRE and the client end-user colleagues
Find out about all changes within each company
Support in the orientation of new employees as well as support of employees who come from other offices
Monitor workplace behavior and manners through ongoing monitoring, engagement, and communication with different teams to ensure adaptation to OpenWork principles
Help our facilities management team respond to internal workplace problems, including workplaces, meeting rooms, common areas, etc.
Take responsibility for managing lockers, including assignment, removals, and changes, and troubleshooting
Perform an analysis of the number of employees and general observations to understand the most important peak times, downtime, and general workplace behaviors.

**Required**:
3 years of experiência in similar roles, as a receptionist.
Customer experience vision.
Upper-intermediate level of English.
Time availability for a flexible schedule from Monday to Friday between 8:00 am and 7:00 pm.
Bachelor degree is preferred.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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