Booking Support
hace 2 semanas
Your.Rentals is looking for young and talented members to join the **Customer Success Team** in **Hanoi.**
Are you a good problem-solver, quick learner, interested in technology and fluent in European language? We’re looking for a caring, motivated and self-starting person to join our product team in Hanoi to support the needs of our users, who are property managers and guests of vacation rentals all around the world.
As this role directly supports our users, most of whom are based in Europe,_ _**_the hours of work will be non-standard, and some shift work may be required_**_._
**What will I be doing?**
- Assisting guest to complete unpaid bookings
- Answering any questions property managers/guests might have about the booking process.
- Sorting out any issues that may arise with bookings or reservations
- Providing support to property managers/guests who may need to amend or cancel a booking
**Skills and experience**
- University-level education major in **French / Italian**.
- Understanding spoken and written English in Intermediate level
- Experience working in the hospitality/travel industries as a plus.
- Customer-service experience.
- Comfortable using web-based software
- Strong problem-solving skills, multi-tasking and time management skills
- Basic use of spreadsheets
- Self-motivated and able to plan own work
**Benefits**
- Annual salary review, 13th month salary
- Flexible working time, Work from home policy, no fingerprint check-in/out,..
- On-job training for Freshers
- Insurance according Labour Law + additional health-care insurance
- Small bonding activities and weekly Happy hour
- Additional Benefits after 1 year
**Location: Hanoi, Vietnam
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