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**About Avaya**:
We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and Avaya's Solutions & Technology organization is the company's global team responsible for the innovation and development of Avaya's contact center, unified communications, and collaboration products and services. We strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.
We aren’t just focused on customer experience, we also prioritize employee experience, and we work hard to engage and empower our people throughout their career with us.
**Abou the Opportunity**:
This is an exciting opportunity to nurture your career with implementation of Avaya products which includes installation, configuration, testing and troubleshooting services. We are looking for self-driven, organized, and self-motivated professionals to join our Avaya Professional services team who will be responsible for delivering our core-values of Excellence to several of our Avaya customers. It is a customer facing role and you will be working on planning, designing of the implementation plan and delivering the Avaya Solutions in both traditional on-premise and Cloud based projects.
You’ll have the opportunity to immerse yourself across a variety of activities, including:
- Leading Customer facing Professional Services projects
- Performing design, implementation, upgrade and testing services for Avaya UC and CC products/solutions
- Prepare technical plans, configuration worksheets and migration plans associated to project deliverables
**About You**:
- Strong and demonstrated hands-on experience with installation, configuration, integration, and upgrade with Avaya UC & CC products and solutions. Avaya product experience with any combination of the following:
- UC: CM, AMS, SMGR, SM, SBC, ADS-SAL, Networking.
- CC: CC Elite, AES, CRM Connectors, CMS, ADW, CA, POM, DSS, CBA, WFO/ACR, AWE.
- Security Services
- Well versed with Linux commands
- SIP, H.323 and Networking knowledge is required.
- Knowledge in deploying VMWare and performing tasks such as backups/restores, snapshots, etc.
- Knowledge on Cloud environment would be added advantage
- Great written and verbal communication skills
- Self-starter and capable of working independently-ability to learn new skills and new products
- Strong Customer focus experience and able to work collaboratively as a team player
- Able to work in flexible hours including late night and weekends for support of Customer project services (e.g. migration, cutover and upgrade services).
- Fluency in English is required.
- Typically requires 1 - 3 years of experience and a Bachelor's degree or equivalent experience.
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