IT Support Helpdesk

hace 2 semanas

Santiago del Estero, Argentina Blaze A tiempo completo

A great opportunity for an iGaming experience IT Support Helpdesk to join an exciting, growing group of passionate Internet professionals based all around the world.

You Will:

- Provide timely technical support and guidance to internal users via various channels
- Diagnose and troubleshoot hardware, software, and network issues reported by end-users
- Resolve technical problems and incidents in a professional and efficient manner
- Escalate complex issues to appropriate teams or higher-level support, as required
- Ensure accurate and detailed documentation of support tickets, including resolutions and troubleshooting steps
- Assist with user account management, including account creation, password resets, and access permissions
- Troubleshoot network connectivity issues, both wired and wireless
- Assist with basic network configuration and troubleshooting, including IP addressing, DNS, and DHCP
- Collaborate with the IT System Administrator for advanced network-related issues
- Create and maintain user documentation, knowledge base articles, and FAQs
- Follow the designated shift schedule to provide 24/7 IT support coverage
- Collaborate with team members and escalate issues effectively during shift handovers

**Requirements**:
You are:

- Bachelor's degree in Information Technology, Computer Science, or a related field is preferred
- Proven experience as an IT Support Helpdesk Technician or similar role
- Solid knowledge of hardware, software, and network troubleshooting
- Familiarity with common operating systems (Windows, macOS, Linux) and productivity software
- Basic understanding of network protocols and concepts
- Excellent customer service and communication skills
- Ability to work effectively in a fast-paced environment and handle multiple support requests simultaneously
- Strong problem-solving and analytical skills

**Benefits**
- Location: Fully Remote
- Employment Type: Full-Time
- Hours: 40hrs/week

At Blaze, we highly value team spirit and a respectful environment. A humble and open mindset is essential to reach higher aims. Join us

**Please include an English CV/Resume*

  • Oracle Cloud/fusion Analyst

    hace 1 semana

    Santiago del Estero, Argentina Inclusion Cloud A tiempo completo

    **About the job Oracle Cloud/Fusion Analyst** - **Maintain and improve ERP process documentation, requirements, and enhancements roadmap**: - **Participate in Quality Assurance (QA), User Acceptance Testing (UAT) and end-user training activities as required**: - **Self-educates to maintain overall system understanding, researches and understand new...

  • (Deutsch & Englisch) Kundenservice-Berater (Argentinien)

    hace 3 semanas

    Mar del Plata, Argentina SupportYourApp A tiempo completo

    Begeisterst Du Dich für die Welt der Technik?Was wäre, wenn Du die Chance hättest, Teil der weltweit führenden SaaS-, Software- oder Hardwarelösungen zu werden?Trete noch heute unserem Customer Support Consultant-Team bei und wachse in einem multikulturellen und mehrsprachigen Umfeld, während Du Dein Homeoffice genießt. Schöpfe Dein Potenzial aus,...