Virtualization Backup Engineer
hace 4 días
Company Description
Veeam is a leading provider of backup and recovery software for virtual, physical and cloud environments.
Different Veeam departments take care of every phase of the solution life cycle: development and testing, implementation through an extensive partner network, and technical support in multiple languages.
Veeam builds products to meet complex backup and data management challenges. We work with VMware vSphere, Microsoft Hyper-V and Nutanix AHV virtualization; Windows, Linux and Unix physical systems; Active Directory, Exchange, SharePoint, SQL, Oracle and SAP HANA servers; Amazon, Azure and Google Cloud public clouds; and many other technologies that form the core of modern IT.
Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.
We are now looking for **Virtualization Backup Engineer.**
**Job Description**:
This position is remote in Argentina
The Veeam Backup and Replication (**VBR**) is a reliable solution that lets us verify the recoverability of backups, recover instantly, and test upgrades in an isolated environment before putting them in production. The VBR technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.
**Your tasks will include**:
- Performing troubleshooting and analysis, including log file investigation;
- Acting as a technical focal point in relationships to fellow IT Professionals;
- Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works;
- Documenting of all customer interactions accurately and within SLA in our CRM tool.
**Qualifications**:
**What we expect from you**:
- ** Fluent English **(reading/writing/speaking);
- Advanced user or administrative level with the following areas**:Windows OS 2008(r2)/2012(r2)/2016;**:
- ** Practical knowledge of TCP/IP** (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS);
- As a plus, UNIX and/or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL/Oracle);
- Ability to quickly learn, understand and explain technical information;
- Ability and desire to take ownership of client issues through resolution;
- Excellent time management skills;
- Ability to work in a fast-paced environment.
Additional Information
- Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential._
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