Senior Design Researcher

Job Title:
Senior Design Researcher

**Job Description**:
Concentrix Catalyst is the experience design and engineering team of Concentrix a leading global solutions company that reimagines everything CX through strategy talent and technology. We combine human-centered design powerful data and strong tech to accelerate CX transformation at scale.

The Catalyst Team is seeking Sr Design Researcher to join our team as full-time employee.
Are you looking for a new strategic job experience with a unique and spirited team converging strategy, design, and research with a focus on the emerging field of customer experience? If so, you may want to join our team.

How we are different from other research and design teams:

- We are strategic more than tactical and work primarily on large scale end-to-end experiences. This means we have more interaction with executives
- We do not work on any one product; we have many focus areas around cloud, support, and employee experiences
- We operate within a horizontal team format, where we lead with influence to cultivate key partnerships across organizations.
- Much of our work is fast-paced, agile, and iterative

**Key Competencies and Job Responsibilities**

We are looking for a **senior level strategic leader to partner closely with the product groups** to both provide input and build differentiated experiences into our products. **As a Senior Design Researcher, you will contribute to the research and design objectives by**:

- Defines key research questions for the product/service and problems and determines the appropriate data and methodology to address them.
- Leading customer research to produce research plans, analysis for personas, customer journeys maps and information architecture frameworks. Working with various stakeholders and initiative owners on research findings and proposed future state experience during implementation.
- Identifies user insights, needs, and suggests opportunities that span experiences, businesses, and technologies.
- Driving foundational research strategy for the team while partnering with product management and initiative owners to define moments of truth on behalf of the customer and users.
- Synthesize multiple sources of complex data to form aggregate insights enabling idea finding, problem definition, and opportunity finding for a product/service.
- Drives collaboration across feature teams and ensures that the right people with the right knowledge and expertise are involved. Begins to find ways to accomplish more by enabling others.
- ** Envisioning and designing a future state “north star” experience based on your workshops and iterative customer research.**:

- Reviewing and validating work with peers, stakeholders, and users throughout the operating model processes, maintaining constant and open communication with key team members.
- Writing executive level reports that clearly articulate the research insights and recommendations. Being an excellent communicator and storyteller that can communicate complex concepts in a manner that excites and creates enthusiasm for the proposed future state experiences.

Basic Qualifications
- 5+ years CX or UX Experience.
- ** 5+ years in user experience research, design research, product research or the equivalent with strong theoretical and practical knowledge of both qualitative and quantitative methodologies**:

- ** 3+ years designing, planning, and facilitating live and virtual Design Thinking workshops**:

- ** 3+ years conducting 1:1 research interviews**
- 3+ years designing experiences that include knowledge of digital solutions (omni-channel, self-service, AI bots, etc.)
- ** A minimum of a BA/BS degree in Psychology, Human Factors, Sociology, Anthropology, HCI, Interaction Design, Communication Design, Market Research, or equivalent experience.**:

- ** Experience working in a fast-paced environment.**:

- ** Have a high comfort with ambiguity.**

Preferred Qualifications
- Master or PhD degree in Psychology, Human Factors, HCI, Interaction Design, Communication Design, Architecture, or equivalent experience.
- Design Thinking Certification from an accredited institution.
- Experience working in an Agile environment.
- Experience with a broad range of research methodologies (qualitative and quantitative techniques) and you understand the right balance between the two.
- Strong grasp and qualitative data analysis

Concentrix Catalyst

**Location**:
ARG Work-at-Home

Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents