Onsite IT Tech Support

Experienced Professional

**LET’S TALK ABOUT YOU**
- Bachelor’sdegree in Information Technology, or equal, with hands-on experience in ITimplementation in a local / global set-up
- 8-10years of total working experience in a similar role, ideally including
- Technicaland user support
- ManagingDigital Workplaces in a global environment
- Serviceanalysis and Problem Solving
- IT enduser computing and troubleshooting
- Excellentcommunication skills with a strong customer focus
- Handson technical experience in Office 365 and cloud-based solutions.
- GoodKnowledge about hardware and software evaluation
- Experienced knowledgeabout dealing with VIP issue and providing a professional support
- Goodunderstanding of project life cycle, piloting and roll out plans
- Availabilityto Travel / move between sites

**Your responsibilities**

**Service and Maintenance**
- Providingday-to-day technical support (locally and remotely) to employees for a range ofhardware and software related systems
- Respondsto and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation.
- Provideseffective and timely resolution of users’ problems, queries or complaints.Assists in hardware and software evaluation and recommends upgrades orimprovements to IT infrastructure.
- Diagnosingproblem source through discussions with users and coordinating with internalorganisation support and operations groups and/or with vendors to resolveproblems
- SupportingVIP, by the local presence in any VIP related issue and monitor / follow-up anyreported issue
- Conducteda monthly proactive VIP pulse check
- troubleshootingof IT related problems from in-house software to hardware, such as smartphones,Laptops and Printers
- Interactswith third party suppliers for managing warranties on site
- Providefeedback to customers with reference to status of problem, and ensure allparties are kept up to date
- Identifyand submit functional improvements of current services to enhance end userexperience based on user feedback and/or recurring complaints/incidents
- Helpand support events/forum/road show, etc. to enhance end user experience andknowledge, as well as collecting end user feedback
- Ensureregular interaction across Key/end User Communities
- Keepknow-how up to date in a learning organisation during projects, Proof ofConcept and /or Pilot to let end-user’s experience new IT services
- Ensureinformation flow from users towards IT delivery departments
- Accountabilityand responsibility for end user communications
- Followup with the support responsible in case of user complains and ensure that issuefixed
- Activecontribution with the daily operation and Day one readiness team
- SupportIT asset management life cycle management e.g. Laptop assignment, ownershipchange, assets transfer and disposal etc.

**Your opportunities for personal growth**
- You will be part of a regional IT team, involved inglobal IT roll outs. Synergy potential for regional/local IT topics andwill have opportunities to learn and work in a cross-functional team.

**LET’S TALK ABOUT US**

"Let’s make tomorrow different today" is our genuinecommitment at **Siemens Energy** to all customers and employees onthe way to a sustainable future.

In our **Business Functions** we enable our organisation toreach their targets by providing best-in class services and solutions in theareas of IT, HR, Finance, Real Estate, Strategy & Technology and more.

The IT Regions are both the first and last mile to the local SE businessproviding customer and user centric services. Includes: General IT Management,Partner Relationship Management and Representation, Demand Management and localtechnical & user support.

**Our Commitment to Diversity**

Lucky for us, we are not all the same. Throughdiversity we generate power. We run on inclusion and our combined creativeenergy is fueled by over 130 nationalities. Siemens Energy celebrates character
- no matter what ethnic background, gender, age, religion, identity, ordisability. We energize society, all of society, and we do not discriminatebased on our differences.