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E-commerce Operations Manager
hace 1 mes
We are seeking remote** E-commerce Operations Manager** to join our teaam.
**Work Schedule: Monday - Friday, 8am to 4:30pm PST**
**Responsibilities**:
- Creating product listings on online marketplaces such as Amazon ,eBay, Shopify and other ecommerce platforms.
- Conducting market research to identify new trends in the industry or among competitors.
- Analyzing website data to determine the most popular products or factors that may influence customers’ buying behavior.
- Maintaining relationships with suppliers to ensure products are delivered on time and meet quality standards.
- Managing stock by arranging returns, refunds, and exchanges where appropriate.
- Communicating with customers regarding order status, delivery dates, and delivery tracking numbers.
- Tracking analytics and optimizing marketing campaigns through Google Analytics and identifying opportunities for improvement.
- Monitoring site traffic and customer feedback to assess response to site updates.
- Managing social media platforms.
- Implementing and refining SEO strategies.
- Possessing a full understanding of best practices in SEO, pricing, media assets and inventory.
- Updating SEO on selling platforms.
- Reviewing landing pages, product information, payment options, and any other relevant systems associated with the website to ensure they are visually appealing, and accurate.
- Assisting in making decisions on promotions such as discounted offers and bundles available.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Resolve and remove any negative feedback.
- Taking responsibility for the day-to-day management of the business in defined accounts.
- Keep records of customer interactions, process customer accounts and file documents.
- Submit daily productivity reports to both Manager and Stakeholders at the end of the day.
**Requirements and skills**:
- Proven customer support experience or experience as a Client Service Representative.
- Excellent communication and presentation skills.
- Microsoft Office Suite.
- Ability to multitask, prioritizing, and successfully managing multiple deadlines simultaneously, while maintaining attention to detail.
- Proven track record or understanding and implementing SEO on selling platforms.
- Schedule for Completion of Services:
**About 1840 & Company**
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
