Associate Specialist/engineer Service Operations

hace 2 semanas


Buenos Aires, Argentina SITA A tiempo completo

**Overview**:
As an **Associate Specialist Engineer Service Operations**, your role will be perform all Service Operations activities according to SITA standards and procedures, maximizing customer satisfaction by the delivery of first class support activities. Also, the role involve provide the highest level of Service Operation availability, ensuring Systems and Products are properly configured and maintained; and to assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.

**What you will do**:
Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
- Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
- Carry out Incident and Problem Management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
- Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements
- Manage the replacement of faulty equipment through the use of spares and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.
- Monitor proactively to detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems
- Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations
- Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided
- Report and escalate to the next level those problems which cannot be fixed
- Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations
- Manage local suppliers in the provision of services for the SITA Service Operations centres and report on services provided to management.
- To provide onsite support to Users during the cutover of the services
- Continuously identify and document lessons learnt, known errors and operational knowledge for improved services
- When/where required, be contactable for escalations and support, on and on-call standby basis
- When/where required, perform assigned tasks on 24 x 7 shifts basis.

**Qualifications**:
**Who you are**:

- Diploma / Certificate in Computer Science, Electronic Engineering or equivalent telecommunications in-country qualification.
- Field work experience supporting end users.
- Knowledge or experience repairing computers and peripherals.
- Knowledge or experience on Microsoft Operating Systems for desktop and Servers.
- Knowledge or experience on network hardware/software administration: Routers, proxies, firewalls, gateways, VLAN’s.
- Experience installing, configuring, and supporting an organization's local area network (LAN), wide area network (WAN).
- Knowledge or experience on incident management system.
- ITIL Knowledge or as a plus ITIL Certification.
- Power BI Experience (or other equivalent BI app).
- Teamwork
- Proactivity
- Positive attitude
- People Skills
- Able to work in rotating shifts (morning/afternoon/evening).

**What we offer**
SITA’s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.

**Welcome to SITA**
We design, build and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?


  • Operations Engineer

    hace 2 días


    Buenos Aires, Argentina Nitrexo A tiempo completo

    **About ARSAT** We are the Argentine telecommunications company created by the National State on May 22, 2006, through Law 26,092. We provide wholesale connectivity to bridge the digital divide between small towns and large cities. - Supervise the nominal and contingency operations that are carried out on the satellites, 24 hours a day, 365 days a year. -...


  • Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** **ROLE DESCRIPTION** As part of the GFSS P2P organization, the Finance Operations Associate will be part of the Accounts Payable team in Buenos Aires supporting all activities related and according stakeholders, as well as driving the improvement of the global business processes and systems. This role reports to the...


  • Buenos Aires, Argentina FragranceX.com A tiempo completo

    **Customer Service Associate** - **This is a full-time, remote job, work from home, from anywhere!**_ Customer Service Associates are the first human touchpoint for our customers, and you must be pleasant, a good listener, and even-tempered. We expect every call to be answered on the first ring to support our industry-leading service experience. Phones are...


  • Buenos Aires, Argentina FragranceX.com A tiempo completo

    **Customer Service Associate** - **This is a full-time, remote job, work from home, from anywhere!**_ Customer Service Associates are the first human touchpoint for our customers, and you must be pleasant, a good listener, and even-tempered. We expect every call to be answered on the first ring to support our industry-leading service experience. Phones are...


  • Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** **FINANCE OPERATIONS ASSOCIATE IN ORDER TO INVOICE SERVICES NA** *** **Role Description** As a Finance Operations Associate in O2I Services you will be able to execute operational (including transactional) tasks independently and deal with customers' queries. Gain a good knowledge of standard processes and related...

  • Field Service Engineer

    Encontrado en: beBee jobs AR - hace 2 semanas


    Buenos Aires, Buenos Aires C.F., Argentina ABB A tiempo completo

    Field Service Engineer - Productive IndustriesTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....


  • Buenos Aires, Argentina GBS Group A tiempo completo

    **Client Services Specialist** - Customer Success_ **Compensation**: $8.00 - $10.00/hour **Location**:International Contractor **Job Type**:Full-Time **Minimum Experience**: Intermediate-level **_ To be considered for this position you must be fully Bilingual in English & Spanish._** As a Client Services Specialist at GBS Group you will work closely...

  • Supply Chain Specialist

    Encontrado en: Talent AR C2 - hace 6 días


    Buenos Aires, Argentina Buckman A tiempo completo

    Description Job Success Profile  Supply Chain Specialist  Location:Buenos Aires - Argentina.  Language: Spanish  Senior Level: Associate  Employer time: Full-Time  Position goals Responsible for products supply to Argentina, considering inventory cost and service level to Buckman'scustomers. Contract and manage the Warehouses and...

  • Noc Engineer

    hace 6 días


    Buenos Aires, Argentina Techunting A tiempo completo

    Description Summary The NOC Engineer will oversee and ensure system availability and performance of our service. This position will analyze reports and alerts, perform technical troubleshooting and incident response on systems, communicate updates with necessary stakeholders, and will be ultimately responsible for ensuring that the problems are resolved in a...


  • Buenos Aires, Argentina Chevron A tiempo completo

    Total Number of Openings 1 Overview: Buenos Aires Downstream Service Center, provides back office and customer service support to the North America (US and Canada) and Latin America Retail, Aviation, Commercial & Industrial, Lubricants and Chemicals businesses.Responsibilities for this position may include but are not limited to: - Analyzes customer...


  • Buenos Aires, Argentina Prometeo Talent A tiempo completo

    **Your Launchpad to Innovation**: At Prometeo Talent, we're committed to linking exceptional professionals with innovative tech and engineering companies. We currently have an exciting opportunity for a detail-oriented Financial Operations Specialist. This role is pivotal in managing critical financial processes, contributing significantly to our clients'...

  • Partner Operations Specialist

    Encontrado en: Talent AR C2 - hace 3 semanas


    Buenos Aires, Argentina PedidosYa A tiempo completo

    Job Description Tenemos una oportunidad para vos: estamos buscando Partner Operations Specialist para nuestro equipo de Operaciones Regional. El objetivo del rol será promover la mejora de la experiencia, los procesos y los sistemas de nuestros partners de forma progresiva y escalable, liderando iniciativas de alto impacto en coordinación con equipos...


  • Buenos Aires, Argentina Aerial Optic A tiempo completo

    **I CARE** , Integrity, Commitment, Advocacy, Respect, Excellence. To some, these may be mere words, remnants of a time when companies embraced their history and delivered on their promises. At Aerial Optic, LLC we live these Core Values every day. **Position Description**: The Customer Service Specialist will interact with the company’s customers by...

  • Associate, Strategic Investments

    Encontrado en: beBee S AR - hace 4 semanas


    Buenos Aires, Argentina Tether Operations Limited A tiempo completo

    Tether, the founder of the first, largest, and most widely used stablecoin USD₮, is rapidly expanding into a wide range of sectors, including secure and unstoppable communication technologies, energy production, mining, and further fintech infrastructure. All of these themes share and are deeply rooted in the principles of Bitcoin, which include...

  • Field Service

    hace 3 días


    Capital Federal, Buenos Aires, Argentina Wärtsilä A tiempo completo

    **Field Service / Operations Intern (Pasante)**: Wärtsilä is leading the transition towards a 100% renewable energy future. We Wärtsilians help our customers unlock the value of energy transition by optimizing their energy systems and future-proofing their assets. Did you know Wärtsilä has delivered 74 GW of power plant capacity and more than 80 energy...


  • Buenos Aires, Argentina Web: A tiempo completo

    Descripción del empleo: En Experis Argentina nos encontramos en la búsqueda de un Human Resources service specialist para importante compañía del rubro telecomunicaciones. Contratación a través de Experis 100% presencial Responsabilidades generales de RRHH: Colaborar con el proceso de incorporación y desvinculación, preparar documentos de...

  • Service Sales Engineer

    hace 2 días


    Buenos Aires, Argentina GEA Group A tiempo completo

    **Service Sales Engineer**: **Job information**: **Reference number**: JR-0026819 **Job function**: Sales **Position type**: Full time **Site**: Buenos Aires Jorge Stephenson 2752/93, Tortuguitas Pcia. de Buenos Aires, B1667AKD Buenos Aires **Your responsibilities and tasks**: GEA es uno de los mayores proveedores de tecnologías en el mundo tanto de...


  • Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo

    **JOB DESCRIPTION** JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private...


  • Buenos Aires, Argentina Pacifica Continental A tiempo completo

    Pacifica Continental is actively seeking for a **Sales Operations Specialist** for an important technology company, dedicated to providing managed connectivity solutions and network services to businesses and organizations worldwide. **Responsibilities**: - Manage and maintain the company’s Back Office Systems through data management. - Create and submit...

  • HR Service Associate

    hace 1 semana


    Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** Are you fluent in English and Spanish/Portuguese and are you looking to start an exciting HR career? Become an HR Associate in the HRdirect team! Serving as a first point of contact, the global HRdirect team consists of 90+ employees, processing HR queries from all SAP employees worldwide. By joining HR at SAP, you will...