Supv Voice Engineering
hace 2 semanas
**Description**
- En Cirion Technologies somos lideres en infraestructura digital y tecnología, brindando soluciones de redes de fibra, conectividad, colocación, infraestructura en la nube y de comunicación y colaboración con el propósito de promover el progreso de América Latina a través de la tecnología. Cirion atiende a más de 6400 clientes latinoamericanos y a multinacionales. Seran sus principales responsabilidades: - Seguimiento y control de las averías reportadas por clientes para cumplir con los SLA ofrecidos. - Seguimiento y control de los requerimientos reportados por clientes para cumplir con los SLA ofrecidos. - Relacionamiento con Partner, que permita escalar los casos complejos y darle seguimiento. - Preparación de reportes. - Gestión de indicadores de calidad. - Gestión de relacionamiento con Partners. - Organización del equipo de soporte, coordinar entrenamientos, mejoras. - Relacionamiento con las distintas áreas internas de la compañía. - Liderazgo para manejo de mesa de crisis antes eventos de avería masiva" Requisitos: - Formacion en Ingeniería Electrónica, Telecomunicaciones o similares. -Buena actitud, predisposición y capacidad de comunicación, trabajo en equipo. - Buena respuesta al trabajo bajo presión. - Orientación a resultados. - Capacidad de troubleshooting. - Toma de decisiones, resolución de problemas, manejo del tiempo. - Interés por su autocapacitación. - Inglés: nível intermedio, que permita mantener una comunicación fluida con los clientes. Idioma: Castellano.(idioma nativo portugués) - Conocimiento de protocolo IP, SDH, Voice IP, protocolo SIP, Telefonía, Comunicaciones unificadas, Redes, Media Gateway, SBC. - Conocimiento en servicio Cloud. (no excluyente). - 3 años de experiência en Areas afines de Operaciones y Assurance, Atención al cliente. Una excelente oportunidad para sumarte a un gran equipo listo para impulsar el desarrollo de la región a través de la tecnología
**Job type**
- Full time
**Contract type**
- Permanent
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