Supervisión de Customer Service
hace 3 semanas
En Mercado Libre estamos democratizando el comercio y los servicios financieros para transformar la vida de las personas de América Latina. Sumate a este propósito
En Customer Experience inspiramos confianza en nuestros usuarios generando experiências extraordinarias. Conectamos emocionalmente en cada contacto, brindando soluciones y excediendo expectativas, a través de distintos canales de atención. Para lograrlo, planificamos la capacidad de nuestra operación, diseñamos modelos de atención, monitoreamos la performance y gestionamos el conocimiento de nuestros equipos. Genera un impacto positivo en las experiências de millones de personas, aprendiendo del mundo del e-commerce y fintech en un ambiente de trabajo desafiante y divertido
**Tenemos un desafío para quienes**:
- Vibran energía emprendedora: se mueven por la curiosidad, nunca se rinden y se enfocan en superar sus propios límites.
- Dan el máximo porque les gusta trabajar con compromiso y dedicación.
- Viven los cambios como oportunidades y aprenden de sus errores.
- La excelencia y la ejecución son claves en su forma de hacer las cosas.
- Promueven el buen clima, aportan alegría y diversión.Saben cómo construir con otras personas y disfrutan trabajando en equipo.
Imagínate emprendiendo proyectos desafiantes, dinámicos e innovadores y **siendo responsable de**:
- Dirigir a los líderes de equipos de Customer Experience, generando un excelente clima laboral y una experiência diferencial a quienes utilizan nuestros servicios.
- Impulsar y supervisar proyectos estratégicos del área, interactuando con los equipos de Procesos y resto de Customer Experience
- Superar las metas de calidad, NPS, productividad y tiempo medio de respuesta, en pos de la mejora continua.Construir y desarrollar el equipo de trabajo, potenciando el desarrollo profesional de sus miembros, gestionando todo el equipo de trabajo.
**Requisitos**:
- Ser profesional de Administración de Empresas, Ingeniería Industrial o carreras afines.
- Contar con 5 años de experiência en posiciones similares.
- Tener experiência liderando equipos de trabajo.Tener experiência en Atención al Cliente o posiciones afines
**Te proponemos**:
- Ser parte de una compañía con espíritu emprendedor en la que nos encanta pensar en grande y a largo plazo.
- Ser protagonista de tu desarrollo en un ambiente de oportunidades, aprendizaje, crecimiento, expansión y proyectos desafiantes.
- Compartir y aprender en equipo junto a grandes profesionales y especialistas.
- Un excelente clima de trabajo, con todo lo necesario para que vivas una gran experiência. :)
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