Cust Relationship Analyst

hace 2 meses

Buenos Aires, Argentina NCR Atleos A tiempo completo

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

& KEY AREAS OF RESPONSIBILITY:

- Client Governance - Top priority is customer satisfaction. Establish an aligned governance model with your client(s). Cadence drives service performance, engagement and ongoing improvements. Daily interactions, delivering services contract terms during the lifecycle of the agreement.
- MyNCR Portal - MyNCR is NCR’s customer portal that gives customers access to create workorders. Client training to ensure they can create, escalate and update workorders and view invoices.
- Service Performance Delivery of KPIs - Ensure data integrity within the NCR systems. Performs reporting and prioritizes, maintains working relationships with client and internal organizations.
- Entitlement - Entitlement is what a customer is entitled to under their service contract. Accurate and timely asset entitlement is paramount.
- Bad Actor & Chronic Units - Hardware that repeatedly fails to meet standards of quality and performance.
- Dispatch Avoidance - Eliminate dispatches through remote resolve, CIT, First Time Fix dispatch business rule tuning improvements.
- Customer Engineer Support - Provide general and or account specific support to the customer engineer.
- AR Invoices - Accounts receivable are legal claims for payment collected within contract terms.
- SLA Penalties - Penalties assessed if SLA is breached.
- Call Pack - Prepaid purchase of qty. of FLM calls per month, defined as service actions necessary to clear jams without the use of a tool and in 30 minutes or less.
- Parts & Logistics - Spare Parts Logistics consists of national, local or customer engineer trunk stock required to support the field. Understand the process and be proactive in ensuring parts are in the right place, right time working with Logistics.
- QUALIFICATIONS AND EDUCATION REQUIREMENTS
- Technical/Vocational certification or High School diploma or, 0-1 years of related experience
- Detailed oriented, analytical and/or technical experience, preferably within NCR Services
- Demonstrated proficiencies with Microsoft Office Suite software, excellent in Microsoft Excel
- Excellent written and verbal communications skills
- Ability to work in a fast-paced environment. multi-task, time management and organizational skills
- Ability to identify and resolve issues with a sense of urgency
- Ability to work as part of a team or independently
- Willing to work non-standard business hours as required by customers
- PREFERRED SKILLS
- Experience in the various NCR Lines of Businesses
- Experience of working in a managed services or outsourcing environment

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

  • Cust Relationship Analyst

    hace 1 mes

    Buenos Aires, Argentina NCR Atleos A tiempo completo

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Título de la publicación: Cust Relationship Analyst Localidad: Buenos Aires...

  • Sr Cust Relationship Analyst

    hace 6 meses

    Buenos Aires, Argentina NCR VOYIX A tiempo completo

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. TITLE: Sr. Cust Relationship...

  • Cust Relationship Analyst

    hace 1 mes

    Buenos Aires, Argentina NCR Atleos Corp A tiempo completo

    Cust Relationship Analyst (I)-Buenos Aires Apply Location: Buenos Aires City, ARG Time Type: Full time Posted On: Posted Yesterday Job Requisition ID: R1144959 About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency, and...

  • Cust Relationship Analyst

    hace 6 meses

    Buenos Aires, Argentina NCR Atleos A tiempo completo

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. TITLE: Account Support Analyst LOCATION:...

  • Urgente: Cust Relationship Analyst

    hace 1 mes

    Buenos Aires, Argentina NCR Atleos A tiempo completo

    Cust Relationship Analyst (I)-Buenos Aires About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. POSITION SUMMARY & KEY AREAS OF...

  • Customer Relationship Analyst

    hace 6 meses

    Buenos Aires, Argentina NCR Atleos A tiempo completo

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Titulo: Costumer Relationship...

  • Marketing Analyst

    hace 6 meses

    Buenos Aires, Argentina ESET, LLC A tiempo completo

    The Marketing Analyst implements Relational Marketing and Demand Generation actions, for instance, by participating in events and relationship activities. The Marketing Analyst manages the webinar cycle and works on positioning the Company through initiatives such as Argentina Cibersegura, Digipadres, among others. Job description Responsibilities and...

  • Channel Marketing Analyst

    hace 5 meses

    Buenos Aires, Argentina ESET, LLC A tiempo completo

    The Marketing Analyst implements Relational Marketing and Demand Generation actions, for instance, by participating in events and relationship activities. The Marketing Analyst manages the webinar cycle and works on positioning the Company through initiatives such as Argentina Cibersegura, Digipadres, among others. Job description **FUNCTIONAL...

  • Channel Marketing Analyst

    hace 5 meses

    Buenos Aires, Argentina ESET A tiempo completo

    Job summary The Marketing Analyst implements Relational Marketing and Demand Generation actions, for instance, by participating in events and relationship activities. The Marketing Analyst manages the webinar cycle and works on positioning the Company through initiatives such as Argentina Cibersegura, Digipadres, among others. Job description FUNCTIONAL...

  • Kyc Analyst

    hace 6 meses

    Buenos Aires, Argentina Citi A tiempo completo

    The KYC Operations Analyst 1 is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know...

  • Ebs Functional Analyst Ssr

    hace 4 meses

    Buenos Aires, Argentina ITSM Consulting A tiempo completo

    For a company that is a world leader in gases, technologies, and services for the industry and health, we are seeking an EBS Functional Analyst Ssr to join their team. **Requisitos**: We are looking for a profile with functional knowledge of multiple EBS modules, strong organizational and project management skills, solid verbal communication skills, good...

  • Marketing Analyst

    hace 1 mes

    Buenos Aires, Argentina ESET A tiempo completo

    Job SummaryThe Marketing Analyst - Event Coordinator implements Relational Marketing and Demand Generation actions, participating in events and relationship activities. This role manages the webinar cycle and positions the Company through initiatives such as Argentina Cibersegura, Digipadres, and others.Functional Responsibilities and Duties Develop and...

  • Kyc Operations Analyst I

    hace 6 meses

    Buenos Aires, Argentina Citi A tiempo completo

    **The KYC Operations Analyst 1 is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know...

  • Kyc Operations Analyst

    hace 6 meses

    Buenos Aires, Argentina Citi A tiempo completo

    The KYC Operations Analyst 1 is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know...

  • Business Analyst

    hace 2 semanas

    Buenos Aires, Argentina Happy Agencies A tiempo completo

    Job DescriptionWe are seeking a motivated and qualified Business Analyst to join our team and play a pivotal role in our CRM implementation projects. This role is ideal for graduates in IT, Business, Marketing, or related fields. The ideal candidate will be responsible for understanding business requirements, leading system integrations, managing CRM setups,...

  • Marketing Analyst

    hace 7 meses

    Buenos Aires, Argentina Multilogin A tiempo completo

    As a Marketing Analyst, you will be driving company’s market research. The role combines analytical market research using information available online and through analytics tools with field research. That means frequent trips to conferences, meetings with customers, partners, and even competitors. You will be gathering facts, documenting them religiously...

  • Marketing Analyst

    hace 3 semanas

    Buenos Aires, Buenos Aires C.F., Argentina ESET A tiempo completo

    Job Summary:The Marketing Analyst for ESET Latin America plays a crucial role in implementing relational marketing and demand generation actions. This involves participating in events, managing the webinar cycle, and positioning the company through initiatives like Argentina Cibersegura and Digipadres.Functional Responsibilities and Duties:Develop and...

  • Kyc Operations Analyst 1

    hace 2 meses

    Buenos Aires, Argentina Citi A tiempo completo

    The KYC Operations Analyst 1 is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know...

  • Data Analyst

    hace 3 meses

    Buenos Aires, Argentina Endava A tiempo completo

    **Company Description** Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent...

  • Business Analyst

    hace 1 semana

    Buenos Aires, Argentina Happy Agencies A tiempo completo

    We are seeking a motivated and qualified Business Analyst to join our team and play a pivotal role in our CRM implementation projects. This role is ideal for graduates in IT, Business, Marketing, or related fields. The ideal candidate will be responsible for understanding business requirements, leading system integrations, managing CRM setups, and overseeing...