Infrastructure Engineering

hace 2 semanas


Buenos Aires, Argentina JPMorgan Chase Bank, N.A. A tiempo completo

As a lead member of the Infrastructure Engineering team, you will help drive the Service Instance vision for Merchant Services Infrastructure within CRS: develop and manage the modernization evolution, work with key internal and external stakeholders, conduct analysis of GTI tool sets, key usage metrics, and other analytical data to define a differentiated vision that delivers unique value.

Merchant Services Infrastructure Organization is a dedicated team that provides support for #1 Merchant acquirer who handles more than $1.8T in transactions per year. This team cohesively deliver modern, rapid and secure infrastructure which exceeds uptime of 99.99% to our Merchants & Payment Services Business. Our culture of diversity, intellectual curiosity, and problem solving is essential to our success. We bring people together with a wide variety of backgrounds, experiences, and perspectives. We support teamwork, thinking big, and operate in agile fashion. We promote self-direction to work on relevant projects, while building an environment that provides support and mentorship needed to learn and grow.

**Essential Duties**
- Plan and lead planning sessions
- Prioritize and refine platform backlog
- Partner and collaborate with Engineering, Development and SRE functions to ensure the features delivered satisfy customer, project need and according to roadmap
- Help the organization identify impediments and discover ways to remove dependencies
- Facilitate discussion, decision making, and conflict resolution
- Foster strategic relationships within the Merchant Services Infrastructure team and across the firm
- Lead team members drive ways of working consistently across the organization
- Help assess the Agile health and fluency of the team and coach to higher effectiveness, at a pace that is sustainable
- Identify and use metrics to support and guide continuous improvement
- Use professional coaching, mentoring, facilitation and training to build agile mindsets and thrive in an agile environment
- Assist with internal and external communication, improving transparency, and radiating information
- Provide support to the team using a servant leadership style whenever possible and lead by example
- Collaborate to build interactive trainings and training programs to support budding agilists and experts alike

**Qualifications**

**This role requires a wide variety of strengths and capabilities, including**:

- BS/BA degree or equivalent experience
- Strong familiarity and adherence to core Agile values and principles
- Experience as a practicing Scrum Master or Kanban Practitioner on a team
- Exposure to modern engineering practices like Unit Test-Driven Development, Acceptance Test-Driven Development, and Continuous Integration
- A mindset of servant leadership
- An Agile mindset: \"An attitude that equates failure and problems with opportunities for learning, a belief that we can all improve over time, that our abilities are not fixed but evolve with effort.\" - Linda Rising
- Expert with Agile frameworks and how they are applied in a Product Development and Delivery organization
- Ability to coach and mentor
- Ability to collaborate with and influence people at various levels
- Sound understanding of a scaling framework such as LeSS
- Leverage skills from coaching, facilitation, conflict resolution, and more to serve the team(s)

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.



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