Receptionist Lead

**JLL supports the Whole You, personally and professionally.**

**Benefits to eligible employees, include**:

- Health Insurance for you and your direct dependents.
- Annual Performance Bonus.
- Virtual platform with certified courses for professional development.
- Discounts in several categories (Gym, academic institutions, among others).
- Other corporate benefits.

**What this job involves**

We are currently seeking a dynamic individual for the role of **Receptionist Lead **to join our team:

- ** Location**: Microcentro, Buenos Aires, Argentina.
- ** Work schedule**: Monday to Friday, 8:30 am to 5:30 pm.
- ** Work model**: On site.
- ** Contract Type**: Indefinite-term.

The position is part of a multidisciplinary team of 32 people dedicated to the management of corporate spaces in Argentina for an important international client. This role is responsible for
- Leading a team of 5 bilingual receptionists and in turn perform receptionist tasks, in various receptions located in 3 office buildings of a major international Bank.
- Ensuring training and compliance with all processes by the entire team, review and redefine procedures when circumstances require it.
- Paying maximum attention to the image, manners, and verbal and non-verbal language of each receptionist, in order to ensure an excellent experience for each employee or visitor who enters each of the receptions.
- Carring out the role of a Receptionist: Reception tasks include the proper greeting of employees and visitors; orientation to visitors or those who require assistance for admission; registration of visit data in a system; interaction with various members of the company or suppliers for entry, as the case may be; the request for internal services for certain cases; the permanent review of the lobby, hall or space where each reception is located and the prompt request for repair or solution if identified. The receptionists also perform administrative tasks in collaboration with JLL's team.

**Responsibilities**:

- Lead a work team for the delivery of reception and client suite services.
- Ensuring that all guests are welcomed, guided through registration and seamlessly connected to their host. On departure ensure they have been bided farewell.
- Audit Welcome areas to ensure reception desks, guest waiting areas and client suites are always maintained to highest standards of tidiness and cleanliness.
- Engage with protective security to ensure at each location that all visitors to the building are correctly registered and issued a pass, as per local procedure.
- Support the Welcome team in being a local source of information to serve client guests and colleagues.
- Ensure that all guests are logged and recorded within the visitor management system and volumes reported on a monthly basis.
- Operate in a pro-active manner that supports the entire Facilities/Workplace Team, demonstrating a can-do attitude.
- Build & maintain a strong customer relation with key users and stakeholders of the Welcome services.
- To greet visitors, enter their details into the system and produce a visitor pass.
- To alert hosts to their visitor’s presence and keep visitors updated about their hosts arrival time.
- Provide tactical input to the Experience Ambassador on the service delivery of the Welcome Team.
- Support a culture of continuous learning within the team, supporting them on their journey of being a customer services professional.
- Promote and share best practice across each location.
- Promote and support a first class and professional reception and meeting room service.
- Ensure adherence to all the procedures as described in the procedural standards manual.
- Ensure the procedural standards manual is kept up to date.
- Liaise with relevant stakeholders with regard to improvement and alterations to reception and meeting room booking services.
- Deal with all internal / external client issues.
- Practice attention to detail in all aspects of service and presentation, with constant monitoring in order to maintain and improve on current standards being achieved.
- Manage control procedures, statistical information and analysis. Complete and file all paperwork and information generated by the above.
- Customer experience vision.

**Requirements**:

- Bachelor’s Degree in Business Administration, Hospitality, Tourism or other relevant discipline is desirable.
- 3 years’ experience in a Front Desk position.
- Previous experience leading a team.
- Previous experience conducting internal audits to the work team.
- Advanced level of English.
- Exhibit exceptional relationship management and conflict management capabilities.
- Excellent Inter-personal and organizational skills.
- Customer experience vision.
- Time availability for a flexible schedule from Monday to Friday between 8:00 am and 7:00 pm.

**Location**:
On-site -Buenos Aires, ARG

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requir