Ops Analytics

hace 3 semanas


Buenos Aires, Argentina YopLabs Disruptora Digital A tiempo completo

Creación y actualización de principales dashboards.

Creación del roadmap de producto.

Liderazgo del sistema de seguimiento de tareas (ej. Trello).

Liderazgo de ‘stand-up’ meetings de seguimiento a Tecnología y QA.

Análisis de necesidades y oportunidades de los usuarios, de funnels de conversión y funnels de uso y propuesta de mejoras.

Realización de encuestas a usuarios para identificación de oportunidades de mejora.

Dar soporte y desarrollar tareas puntuales para Business Líde **r **, por ejemplo:

- Documentos de alcance y funcionales.
- QA.
- Presentaciones generales.
- Benchmarks.
- Presentaciones para Workshops.
- Manuales de uso.
- Customer support.

**Principales KPIs**:

- Dashboard metrics.
- Churn rate, Conversion rate.
- Delivery de nuevas funcionalidades. Conversión de nuevas funcionalidades.
- NPS (Net Promoter Score), CSAT (Customer Satisfaction Score).

Principales responsabilidades:
Líder del roadmap de producto y el back-log de funcionalidades para ofrecer mayor valor a los usuarios.

Responsable por monitorear y reportar los KPIs, generando insights para optimizar continuamente producto, operación y engagement de usuarios en la plataforma.

Darle soporte a los Business Managers y al área de Tecnología en actividades específicas de la plataforma.

Atender y asegurar un alto nível de satisfacción de nuestros clientes internos (otras áreas de la compañía) y externos



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