Aps Consultant

**About Avaya**:
**Job Information**:
Job Code: 00178984

Job Family: Professional Consulting

Job Function: APS Technical

**Short Description**:
At Avaya we are looking for a Cloud Solution Delivery Associate, The Cloud Solution Delivery Associate (CSA) configures Avaya Cloud Solutions across multiple platforms. To be successful in this role you will be a self-starting team player configuring and driving collaborative solutions across Cloud Solutioned voice and digital communication channels.

**ABOUT THE ROLE**

Identifies, analyzes, and resolves moderately complex problems with business communication systems. Self-directed, requires only occasional direction by a more senior resource. Contributes significantly to client satisfaction and interfaces with clients with defined tasks. Presents technical issues to small groups and writes descriptions of their work. Manages multiple priorities and assists Associate Consultants in organizing work. Provides updates on project responsibilities and dependencies. Works with limited guidance on projects within defined criteria. Provides solutions to a diverse range of moderately complex problems.

**ABOUT THE RESPONSIBILITIES**
- Builds rapport with and acts as a trusted advisor with Customers and the internal Avaya teams.
- Configures and troubleshoots use cases across multiple communication technologies.
- Writes, tests, and documents new workflows
- Enhances existing processes by analyzing and identifying areas for improvement.
- Assists with writing process and training documentation.
- Collaborates closely with other team members.
- Demonstrates problem-solving and lateral thinking as part of a team, or individually.
- Follows provided technical troubleshooting methodology.
- Contributes to the development of company objectives and principles and achieves goals in creative and effective ways
- Shares new knowledge and lessons learned as training for other team members.
- Other responsibilities, as assigned.

**ABOUT THE REQUIREMENTS**

Education, aptitude and/or experience in programming and written/oral communications.

**SKILLS & COMPETENCIES**:

- Must be Detail-Oriented.
- Time Management and Self-Management skills expected.
- Must be effective in working independently.
- Cloud platform experience, preferred.
- Ability to train Customer on software usage
- Understanding of basic networking principals required
- Must have a strong customer focus
- Tier 1- and 2-level troubleshooting skills.
- Ability to always present oneself in a professional manner.
- Cross-organizational effectiveness and thought leadership.

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**Experience**:

- 3 - 6 Years of Experience**Education**:

- Bachelor degree or equivalent experience**Preferred Certifications**:
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