Kyc Manager

hace 6 meses

Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo

**JOB DESCRIPTION**
At J.P. Morgan you will have the chance to be part of an amazing development journey while contributing to support our customers ‘needs.

Buenos Aires is one of JP Morgan's key strategic hubs with over 3,100 employees supporting different areas like Operations, Technology, Finance, Credit Risk, Human Resources, Legal.. among others, providing value-added services, products and solutions to our clients located in various countries around the world.

**Job **Responsibilities**:

- Evaluate staff performance and provide feedback via informal discussions, quarterly/semi annual 3+/3- meetings and annual review process. Represent staff's performance during semi-annual Talent review discussions.
- Coordinate and lead regular team meetings where appropriate.
- Provide Know Your Customer Relationship Officers with guidance and resources to perform their specified job functions.
- Facilitate the collaboration of ideas and follow-up to recommend the best solutions.
- Provide support in the process of interviewing and hiring new Know Your Customer Relationship Officers.
- Manage the team’s pipeline to ensure Know Your Customer Lifecycle Events are coordinated with offshore partners in a timely manner; manage and adjust the team’s broader capacity.
- Work with direct manager and regional market leadership to maintain proactive management of client escalations, issues, and other items that require special handling related to Know Your Customer Lifecycle Event management.
- Work closely with partners in compliance and other AML/Know Your Customer functions to ensure consistent processes are being followed.

**Required Qualifications, Skills and Capabilities**:

- At least 6 years of experience leading a team.
- Prior experience in preparing and processing Know Your Customer forms strongly desired.
- BA/BS or equivalent work experience strongly preferred.
- Client Service or Data Quality and Controls experience is a plus.

If you join the company, you will be part of a diverse and inclusive team that supports each other and will empower you to do your best work.

Your wellbeing is very important to us. Below you´ll find some examples of ongoing initiatives to promote it and a link to learn more about our benefits & culture:

- Home office/flexible work arrangements and work tools to ensure a great experience.
- Generous vacation, exam and parental leave.
- Support for parents, including Family Network that provides support to parents and caregivers, Lactation room on premise, and Paid Day care for your children up to 6-years-old.
- Medical coverage for you and your family, including domestic partners.
- Employee Assistance Program which provides personal and confidential advisory on psychological, financial and legal matters.
- Wellness programs - e.g. Yoga, stretching and mindfulness classes delivered on premises.
- Language classes, mentorship programs and customized trainings.
- Platform for employee discounts in Buenos Aires.
- Many others that will be presented to you if you join the team.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an

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