Qstat Inventory Controller

You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.
**Your Role **:Lead and monitor all Operational activities for the department, ensuring compliance with all agreed company policies. Lead and monitor all Operational activities for the department live network activities ensuring adherence to agreed rate structures and pricing policies. To work collaboratively with Customer Service and Sales to ensure maximum client satisfaction.
**Your Responsibilities**:

- Lead the daily operations of the department.
Develop and implement customer focused operational policies and procedures.
- Oversee the achievement and maintenance of agreed operations service levels and standards.
- Handle complex and escalated Operational issues in accordance with the Operations Manager / Supervisor.
- Monitor Accuracy of reporting and database information.
- Identify and implement strategies to improve quality of service, productivity and profitability.
- Co-ordinate customer service projects and initiatives.
- To on a daily basis ensure Network/ Vendor partner compliance to all agreed company policies, procedures and pricing structures.
- Provide Weekend / OOH cover for general Customer Service processes & procedures.

**Your Skills and Experiences**:

- Specialist (Biopharm) Courier Operations Experience
- Customer Service Experience
- Excellent understanding of World Geography.
- Comprehensive understanding of the various temperatures controlled packaging solutions available on the open market to forwarders.
- Knowledge of country specific rules and regulations relating to the importation and exportation of pharmaceuticals products.
- Awareness of time zones for different regions.
- Understanding of transit milestones (COB/ POD etc.)