Senior Team Leader

hace 3 semanas

Buenos Aires, Argentina Mercer A tiempo completo

As a member of the LATAM Client Solutions Team, you will have a chance to provide high quality delivery in regards to our products and policies, by active and close cooperation with internal colleagues and Mercer Clients. You will lead a team that provides support for our clients and products in Argentina and Chile.

**We will count on you to**:

- Manage, coach and motivate a highly energetic and experienced team, where automation of the processes as well as LEAN solutions are as much important as positive relationships and professionalism in each detail
- Cooperate with senior management regularly to ensure the tasks are done and report progress to them
- Coordinate team’s workflow
- Actively work with main Mercer’s Consultants and Clients to provide top level of service
- Analyze market data (aggregate cleaning process)
- Train Clients and more junior colleagues
- Run reports and export data from internal systems
- Constantly look for process quality and process improvements

**What you need to have**:

- Higher education to degree level or equivalent
- 5+ years of a professional experience in a multinational environment
- 1+ years’ experience as a people manager
- 1+ years’ in the client facing role
- An excellent command of English & Spanish
- Project management experience
- An advanced proficiency in MS Office programs, particularly Word, Excel, Power Point
- Excellent communication and interpersonal skills, as well as the ability to interact across all levels of the organization, are essential for this role
- The ability to manage heavy workloads to meet deadlines and deliver consistently high standards of work by planning and prioritizing effectively

**What makes you stand out**:

- Knowledge of Mercer remuneration surveys
- Experience in creating business presentations
- LEAN and/or Agile methodology experience
- Portuguese

**We offer**:

- Continuous learning environment
- Regional exposure
- Development oportunities in a very high standart organization
- Hybrid work

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