Noc Coordinator

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Primary Duties and Responsibilities:

- Provide support to operators with the following tasks:

- Monitor performance and capacity of network systems using a variety of tools.
- Look for hardware, software and environmental alerts or malfunctions.
- Work to determine the cause of the problem.
- Works to troubleshoot the problem.
- Perform standard operating procedures that the closely follow.
- Coordinating with third-party vendors, customer contacts or other teams.
- Verify the correct execution of the following tasks done by the operators:

- Track and document all issues and resolutions in detail, this increases the knowledge base of the NOC and is a record of the health of the system.
- Escalate the issue to management, other team resource or third-party vendors for assistance in reaching a resolution when problems are complex for troubleshooting.
- Maintain ongoing communication within the team and externally, to keep all the parts involve aware of relevant, known issues and the steps being taken.
- Manage access requests to the different sites where the equipment’s from the network are located.
- Monitor and notify of all maintenance activities carried out inside and outside that affect the service offered to customers.
- Carry out the engineering technical dispatch when is required from customer or when is necessary for the network.
- SLA/SLO Performance Management
- Coach a team of Engineers and Technicians responsible for maintaining a 100% uptime for Network Centre infrastructure.
- Ensure service target margins are achieved, contributing to Services level agreed, deliverables are met, and Services meet customers’ expectations for quality and service.
- Minimum of Intermediate English language fluency (written and oral)
- Desirable basic fluency of the Portuguese language (written and oral)
- Previous experience in a NOC or have knowledge of telecommunications networks
- Understand Organizational Climate, Culture and Underlying Issues to achieve required goals/targets
- Outstanding planning, scheduling, and coordination skills
- A team player that will work well in a cross functional team environment
- Búsqueda laboral equitativa: El empleador solo podrá solicitarle la información estrictamente necesaria para el desempeño en el trabajo que se ofrece (Ley 6471 de la Ciudad de Buenos Aires)_
- Equitable job search: The employer may only request information strictly necessary for the performance of the job offered (Act 6471 of the City of Buenos Aires)._

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.