Workplace Service Center Analyst

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,800 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

The Workplace Service Center Analyst, reporting to the Workplace Service Center Manager is responsible for providing functional and technical support in Workplace Services area for Americas region.

**You will**:
Technical Support
- Involved in Incident, Problem and Service Request Management.
- Provide workarounds and solutions based on Service Level Objectives.
- In the case of Problem Management, report/escalate issue to Service Desk Manager or Senior Service Desk Analyst.
- Propose or recommend IM&T Services modifications to the Service Desk Manager to reduce user impact.
- Refers more complex problems to problem managers and/or senior level.
- Participate to new IM&T Service testing, deployment and stabilization.
- Maintain and stays current with evolving information technology.

Communication
- Clarify tickets logged with requesters and communicate about resolution progress.
- Ensure satisfactory customer service and prompt response times to the requesters.
- Share her/his support knowledge with peers in the same team and maintain associated documentation
- Communicate with user community to provide the status of open problems and the changes associated with new solutions
- Escalate significant issues or outages to the management
- Develop and maintain good working relationships, resolve problems, and positively influence others in order to successfully produce customer satisfaction.

Information Security
- Ensure security rules implementation as per the policies.

You?

**Your professional profile requires**:

- Bachelor’s degree in IT or related areas (preferred).
- Advanced Level of English and Portuguese.
- 2 years’ experience in similar positions.
- Extensive knowledge in domain of expertise
- Strong knowledge of Microsoft based operating systems.
- General knowledge of IT infrastructure: Lan, WAN, Windows servers, active directory.
- Good knowledge of informatics hardware (PC, Printer, scanner, smartphones).
- Basic Knowledge in SAP system (account, print)

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.