Na Plso Operations Advisor
hace 6 meses
ExxonMobil Business Support Center Argentina S.R.L; empresa afiliada a Exxon Mobil Corporation (*)
**About us**
At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.
The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies.
We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society’s evolving needs. Learn more about our **What** and our **Why** and how we can work **together**.
Come be part of the Product Solutions department of ExxonMobil Business Support Center Argentina S.R.L. ExxonMobil at our Global Business Center (GBC) in Buenos Aires, with more than 18 years of presence in the country and a workforce of more than 2800 employees, that provides support to an extensive portfolio of businesses across the globe. Our offices are located at Catalinas and Puerto Madero areas.
**What role you will play in our team**:
Responsible to coordinate operational issue resolution, related to loyalty and App programs performance, including consumer help desk support and RHD communication alignment
**What you will do**:
- Act as a Business Advisor to lead issue resolution, by tracking them, assign priorities and follow up on resolution activities
- Work together with the Technical advisor to issue communications to the BW about issue acknowledgement and resolution communication
- Be in contact with other ecosystem areas (Payment, Security and Tech advisors) to ensure the correct SME and vendor managers are involved in the issue resolution
- Promote manual and escalation process changes to the RHD and Consumer facing HD
- Provide support to PLSO managers to resolve critical operational issues
- Propose and log metrics for health of operations and consumer experience
- Participate in QBRs, BW council, Annual vendor meetings, etc.
**About you**:
**We are looking for someone who has the following qualifications**:
**Skills and Qualifications**
- Operational coordination skills
- Demonstrated leadership and management skills with ability to guide cross functional teams
- Functional understanding of NA Operations
- Ability to adapt to tight deadlines, heavy workloads, frequent changes in priorities
- Ability to communicate effectively and Influence without authority
- Retail Fuels Marketing business knowledge
- Sound business judgment and commercial intensity
- Anticipate and respond to external developments
**Your benefits**:
**An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance, and life.**
We offer you:
- Competitive health coverage
- Flexible working hours
- 3 week vacation up to 5 years of service plus 1 personal day
- Monthly refund as a compensation for connectivity expenses and others
- Online training tools
- Gym discounts and activities for sport and general well-being
- A solid ergonomics program
- Free vaccination campaigns
- Medical assistance available in the offices
- Equipped maternity rooms
- Among others.
**Stay connected with us**:
Learn more at our website
Follow us on LinkedIN and Instagram
Like us on Facebook
Subscribe our channel at YouTube
**EEO Statement**:
**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.**
ExxonMobil Business Support Center Argentina S.R.L solo podrá solicitarle la información estrictamente necesaria para el desempeño en el trabajo que se ofrece (Ley Nro. 6471 GCBA)
Alternate Location:
(*) Afiliada ExxonMobil significa Exxon Mobil Corporation y/o toda persona, individuo, sociedad de persona, sociedad con responsabilidad limitada, sociedad anónima, fideicomiso, sucesión, asociación no constituida, representante, joint venture u otra entidad, directa o indirectamente controlante, controlada por Exxon Mobil Corporation o bajo control común con Exxon Mobil Corporation. Para los fines de esta definición el término "control" (incluyendo los términos "controlante" y "bajo control común con") significa posesión, directa o indirecta del poder para dirigir o disponer la dirección del manejo y políticas ya sea a través de la titularidad de títulos, acciones, cuotas o cualquier otro documento con derecho a voto, o por contrato o de otro modo, respecto de cualquier persona, indivi
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