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Overview:
**Now is the time to join us**
At Virgin Pulse we value and celebrate diversity and we are committed to creating an inclusive environment for all employees. We believe in creating teams made up of individuals with various backgrounds, experiences, and perspectives. Why? Because diversity inspires innovation, collaboration, and challenges us to produce better solutions. But more than this, diversity is our strength, and a catalyst in our ability to #changelivesforgood.
**Responsibilities**:
**Who are you?**
The Demo Account Consultant plays an integral role as a key partner to our Solutions Consulting team. This individual will support completion of cases efficiently and with quality. The Demo Account Consultant will be a resource for the teams they support and provide guidance on configuration best practices, as needed.
**In this role you will wear many hats, but your knowledge will be essential in the following**:
- Maintains a strong working knowledge of all aspects of all Virgin Pulse solutions.
- Handles the back-end setup, configuration, and file processing as needed for submitted cases.
- Works with Solution Consulting team to determine the optimal member experience for each prospect and/or client.
- Aligns to ongoing shift schedule set by Demo Account Consultant team.
- Responds to and resolves routine requests and questions.
- Seeks assistance from management with questions that are more complex or out of scope of role.
- Collaborate with other team members to continually improve processes to become more efficient.
- Performs special projects as requested.
- You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in._
Qualifications:
**What you bring to the Virgin Pulse team**
**In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including**:
- Bachelor's degree, or equivalent, in related discipline.
- 1-3 years of professional work experience in configuration, member services, or similar field
- Salesforce experience preferred.
**You also take pride in offering the following Core Skills, Competencies, and Characteristics**:
- Excellent interpersonal skills.
- Strong organizational skills and detail orientation.
- Required to work cross functionally with co-workers.
- Ability to work independently as well as part of a team.
- Solid analytical and problem-solving skills.
- A high level of professionalism and positive work behavior.
**Why work at Virgin Pulse?
