Senior Deal Support

hace 3 semanas

Buenos Aires, Argentina SAP A tiempo completo

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**What you’ll do**

In your role as Team Lead, you manage and empower your team to succeed by embracing our support strategy and ensuring focus on our goals. You use empathy and business acumen to raise support performance and business impact. To succeed in this role, you will balance your energy and attention along three main areas: Team Leadership, Stakeholder Management, and Support Performance along our objectives.

This specific role will be part of the Deal Support CoE and work in a co-leadership model - where each of the two leaders will be accountable for employees within respective time zones (for example Asia-Europe, Europe-Americas) and therefore ensure collaborative success across the globe while offering the right level of leadership attention to team and business matters.

**Your day-to-day will include**:

- Contributing to the team strategy, set-up and align capacity, refine processes for best-in-class support execution and business contribution
- Leading and managing your team including talent and career evolution, performance, enablement, compliance, capacityalong SAPs values and leadership principles
- Co-leading with your peer to ensure seamless execution, backlog and capacity management, execution consistency and operational accuracy
- Building and engaging with your network of business stakeholders and support peers to make your team a trusted partner who can deliver with expertise today and build the knowhow for the future
- Being a change agent who removes barriers by analyzing and presenting our users’ and teams’ needs with a solution-oriented, can-do mindset
- Engaging in critical situations proactively and hands-on, handling escalations within defined paths, enforcing and monitoring quality support standards while keeping an eye on balance and health, aiming to reduce repeat situations
- Understanding and contributing to our end-to-end support value chain, you may develop expertise in one area but also sponsor cross team projects or topics to raise our overall efficiency and evolution of our organization

**What you bring**

Do you feel inspired by leading people with purpose and towards impact? Are you familiar with the ins-and-outs of business support? Are you comfortable in engaging and challenging the status quo to raise support impact to the next level across regions? If yes, then here are some additional elements we are looking for:

- Proven track-record of leading - either dynamic projects with complex stakeholders or diverse teams; supervisor or virtual team leadership are a plus
- Excellent communication - written, spoken, interpersonal
- A trusted partner who knows how to balance empathy, business priorities, and is able to set boundaries
- Strategic thinking abilities - connecting the dots to address current concerns and build the path for the future
- An enabler and multiplier, not afraid to take risks and share
- A bridge to connect and balance business asks with support readiness and technical opportunities
- An engaged leader who can inspire, coach, and guide his/her future team

**Meet your team**

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 408309 | Work Area: Sales Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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