Head Refs Argentina

hace 6 meses

Buenos Aires, Argentina Novartis A tiempo completo

Location: Buenos Aires #Hybrid
About the Role:
As the REFS representative at the cluster/country level, acts as the touchpoint for customers cross-site and within the cluster/country and across all REFS domains, to gather and maintain a deep understanding of cluster/country business needs and challenging these needs to shape cluster/country level customer requirements ensuring all service activities deliver greatest value and quality.
Key Responsibilities:

- Establishes a regular operating rhythm and meeting structure with Country/Site REFS Heads to obtain an understanding of country/site-level, identify patterns and dependencies across countries/site, and provide leadership to Country/Site REFS Heads on the implementation of cluster/country account strategy.
- Acts as an escalation point for country management service delivery issues and assists through coordination of the implementation of solutions and the resolution of country issues
- Builds and develops talent within the cluster/country by creating succession plans for the key positions, driving a continuous improvement mindset in the organization and developing and executing training in the various areas of process excellence
- Drives customer satisfaction within the country; owns and manages the measurement of customer satisfaction within the cluster/country and identifies and relays potential corrective initiatives
- Provide leadership to sites within the country and sets clear objectives for the country in line with regional objectives.
- Drives customer satisfaction within the cluster/country; owns and manages the measurement of customer satisfaction within the cluster/country and identifies and relays potential corrective initiatives

**Commitment to Diversity & Inclusion**:

- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum requirements**
- Strategy Development. People Leadership
- Leading large and/or diverse multi-functional teams. Cross Cultural Experience
- Major Change
- English Advance.
- Facility Management, Real Estate Management and Design and Construction Management Knowledge
- Knowledge of business models creating strategic partnerships
- Finance Management

Why Novartis:
Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us Learn more here:
Join our Novartis Network:
If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
**Division**

Operations

**Business Unit**

Real Estate

**Country**

Argentina

**Work Location**

Buenos Aires

**Company/Legal Entity**

Novartis Argentina S.A

**Functional Area**

Facilities & Administration

**Job Type**

Full Time

**Employment Type**

Regular

**Shift Work**

No

**Early Talent**

No

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