Senior Help Desk Analyst
hace 2 meses
In a company that’s all about both people and software, it’s crucial to have all equipment up and running at all times, while ensuring the best service to employees who need them in their everyday work. As a part of Avature’s Help Desk Team, you’ll solve issues related to our work tools, and you’ll get the chance to expand your IT and computer skills.
Your challenges and objectives
- Learn about our help desk processes.
- Acquire a comprehensive knowledge about devices and hardware used at Avature and how they should be configured.
- Gain autonomy and ownership when handling help desk issues.
- Be customer service oriented towards internal clients.
Your day-to-day activities
- Interact with fellow employees to troubleshoot their issues.
- Prioritize requests for technical assistance.
- Install, configure and upgrade desktop hardware and peripherals.
- Maintain confidentiality and security regarding processes, storage and access.
About you
- Passionate about technology.
- Fluent in written and spoken English.
- Windows, macOS and Ubuntu knowledge.
- Experience in troubleshooting.
- Enthusiastic about assisting others with technical issues.
- Linux/Unix knowledge is also appreciated.
About us
Avature is a market leading enterprise SaaS Solution provider for global talent acquisition and talent management. We have a strong commitment to high quality engineering and customer service and are recognized innovators in the very large company market. We currently work with over 650 companies worldwide, including 110 of the Fortune 500, all of the Big Four consulting firms, the largest banks and manufacturers in the world, and five governments.
We design, build, implement, and support our product ourselves. With 26 releases a year and a strong commitment to innovation and quality engineering, our private cloud platform has become the product choice for the very large global organization.
At Avature, we value opportunities to learn and grow within a dynamic, creative, and collaborative environment. We encourage autonomy and empower our people to approach challenges innovatively while bringing their unique perspective to the table. We offer a career development program that supports continuous learning and thoughtful leadership, and that meaningfully impacts each individual’s professional trajectory.
What we offer
A fast-paced, energetic, and engaging environment.
Flexible hours.
Work remotely or come by the office as much as you want.
Four salary reviews per year.
Option to earn part of your salary in US dollars.
Three weeks vacations from the first year.
Four weeks paternity leave.
OSDE 310 health coverage (family plan).
Four days a year to attend events related to professional development.
End of year week off (December 26 to 31).
Internet service expenses.
Birthdays off.
An organizational culture that empowers everyone to be themselves is key to thrive in business, but more importantly, it is a pathway for creating a more equitable society. Avature fosters a diverse and inclusive environment and celebrates that each unique person brings something different to our team. We are committed to considering all qualified applicants equally and to promoting equal opportunities within our organization.
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