Customer Service Support

hace 6 meses

Buenos Aires, Argentina Thomson Reuters A tiempo completo

**Representante de Mesa de ayuda funcional | Sueldos y jornales**

En **Thomson Reuters **inspiramos confianza en nuestros clientes generando experiências extraordinarias, estamos formados por colaboradores capacitados en el área, quienes dejan impactos positivos a través del contacto con nuestros usuarios.

**Es por eso que en esta oportunidad te estamos buscando**

Si, a vos, una persona optimista, apasionada por solucionar problemas y resolverlos, quien con sus conocimientos y experiência como representante de mesa de ayuda funcional para la mesa de sueldos y jornales, marcará la diferencia para y en los profesionales.

**Vas a tener el desafío de**
- Brindar atención telefónica y resolución, de primera instancia, para aquellos inconvenientes relacionados con consultas frecuentes de funcionamiento de los módulos de Sueldos y Recursos Humanos
- Brindar soporte, en Mesa de Ayuda, para los sistemas instalados o en la nube.
- Asistir directa o remotamente a los clientes con problemas relacionados al uso de los productos atendidos y sus requisitos de funcionamiento.
- Aprender respecto del funcionamiento y errores frecuentes del software y otros componentes utilizados por los clientes para poder brindar las respuestas adecuadas al momento de la atención

Estas responsabilidades se desarrollan a través de un soporte funcional en forma telefónica y por escrito, respondiendo consultas que reciben por la WEB

La atención específica es en los siguientes productos:

- Sueldos y jornadas On Premise
- RRHH
- Sueldos y jornales estudio One Web/ONVIO

**¿Qué requisitos buscamos para quien ocupe la posición?**
- Tener experiência previa en liquidación de haberes (excluyente).
- Atención al cliente en forma telefónica (valorado pero no excluyente)
- Se valora haber ocupado posiciones administrativas o en estudios contables. Ser estudiante o graduado de las carreras de ciencias económicas suma, pero no es excluyente.

Por, sobre todo, personas con espíritu ganador por aprender y crecer profesionalmente

**Te proponemos**
- Ser parte de una compañía multinacional totalmente comprometida en el respeto y cuidado de sus colaboradores
- Ser protagonista de tu desarrollo en un ambiente de aprendizaje, oportunidades y proyectos desafiantes.
- Formar parte de un equipo de excelentes profesionales, quienes serán tu guía y apoyo en todo desarrollo.
- Herramientas y recursos adecuados a tu disposición para identificar, priorizar y cerrar oportunidades.
- Gran clima laboral, de super importancia para tu formación y para que disfrutes la experiência.

**¿Qué te ofrecemos?**

Modalidad de trabajo híbrido (flexibilidad)

OSDE 210

Subsídio internet mensual

Flex my way (trabaja desde donde quieras dentro del país - 8 semanas al año)

Days off anuales (mental health - programa de Wellbeing)

Day off cumpleaños

Servicio de vending in office

Gympass (red de gimnasios)

Equipamiento de trabajo

Si estas en busca de nuevos desafíos, aprendizaje, crecimiento y expansión en un ambiente con grandes proyectos... Es tu oportunidad

LI-AC1

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

**Accessibility**

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

**_ Protect yourself from fraudulent job posting

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