Workforce Planning Specialist Senior

hace 2 meses


Buenos Aires, Argentina Web: A tiempo completo

Descripción del empleo:
Somos IT Patagonia, una empresa de servicios de tecnología con más de 35 años de experiência en la industria del conocimiento.
Ofrecemos servicios integrales y el desarrollo de soluciones tecnológicas innovadoras en la Argentina y la región. Impulsamos el desarrollo de nuestros clientes a través del desarrollo de software a medida, productos digitales y servicios de consultoría.
Somos parte de una nueva forma de hacer negocios, comprometida con un sistema económico que beneficia al planeta y a todas las personas. Nos certificamos como una de las Empresas B, pioneras en Argentina y el mundo, y somos la 4ta mejor empresa para trabajar en el rubro Tecnología, según el ranking de Great Place To Work en la categoría de empresas de entre 251 y 1000 colaboradores.

Estamos reforzando el equipo y buscamos un perfil **Workforce Planning Specialist**, que se sumen a la comunidad de IT Patagonia.

Tu **misión** será garantizar una eficiente planificación, programación y gestión operativa del personal en nuestros puntos de contacto. Este rol implica no solo la supervisión de las actividades de pronóstico y planificación, sino también la administración y control de las capacidades, así como el liderazgo de iniciativas clave para el mejoramiento continuo del desempeño operativo.

Las **r**esponsabilidades** son:

- Elaborar y analizar pronósticos de demanda y productividad para una planificación

precisa del personal a corto, mediano y largo plazo.
- Generar programaciones eficientes para alocar personal y asegurar el cumplimiento de los planes establecidos.
- Supervisar el análisis de indicadores relacionados con el staffing y generar forecast de métricas clave.
- Negociar decisiones de staffing con gerentes y directores para optimizar los recursos disponibles.
- Coordinar la generación de forecast de horas y pronóstico de reductores para ajustar las necesidades operativas.
- Elaborar informes detallados solicitados por clientes y gerencia.
- Supervisar la aplicación de pautas planificadas en tiempo real para garantizar la

eficiencia operativa.
- Liderar el proceso de administración y control de capacidades acorde con los flujos de llamadas proyectadas, asegurando el cumplimiento de los estándares de servicio.
- Generar análisis de datos para el mejoramiento continuo del rendimiento de las

operaciones.
- Administrar y seguir los procesos de gestión en tiempo real en coordinación con los diferentes negocios.

**Requisitos**:

- Experiência mínima de 4 años en Workforce.
- Experiência en manejo y análisis de grandes volúmenes de datos, pronóstico,

planificación y presupuesto.
- Experiência en diseño y armado de procesos.
- Conocimiento del negocio de Sw Factory.
- Manejo avanzado de Excel, SQL y herramientas de análisis de datos.
- Aplicaciones G Suite o Microsoft Office (nível avanzado).

Ser Patagonian significa abrazar valores profundos, como la solidaridad, el trabajo en equipo, la inclusión, el compromiso y la innovación. Somos portadores de códigos, no solo en nuestro software, sino en nuestro espíritu. Creamos tecnología con valores arraigados a nuestra esencia.
Somos más que gente de tecnología; somos arquitectos de un mundo mejor, guiados por nuestro propio código.

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