Operational Performance Lead

hace 7 días


Rosario, Santa Fe, Argentina EBSCO Information Services A tiempo completo
EBSCO Information Services Operational Performance Lead in Santa Fe, New Mexico

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we're driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We're seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.

We are looking for an Operational Performance Lead to join our Content Integration team This role is perfect for someone who thrives on tackling complex problems and who has a passion for the "infinite game" of operational improvement. You will play a crucial role innovating and leading efforts to scale and optimize both business processes and ETL pipelines, leveraging modern capabilities including Generative AI. A successful candidate will bring a demonstrated drive and urgency for achieving ambitious goals, a high curiosity drive, and an ability to work effectively across organizational boundaries.

This remote position is U.S.-based only (excluding U.S. territories).

What You'll Do

  1. Propose, design and drive initiatives that improve speed to market, content completeness, content quality, and operational margins.
  2. Lead problem scoping initiatives, uncovering operational inefficiencies and hidden problems beyond what is obvious.
  3. Provide thought partnership to department leaders and team members, influencing the direction of problems to solve all the way through implementation, solution design, and measuring results.
  4. Optimize existing data acquisition and integration processes, relentlessly.
  5. Solve complex problems where analysis of situations or data requires an evaluation of multiple dependent and co-dependent factors.
  6. Evaluate business user needs, quantify business and customer implications (cost, time, quality), conduct business and systems process analysis, manage stakeholder expectations.
  7. Lead the implementation of business solutions that meet long-term business strategies by building relationships and partnerships with key business groups and stakeholders.
  8. Utilize various software tools for data extraction, analysis, reporting and monitoring, ensuring data sources and metrics are reliable, repeatable and valid.

Your Team

You will be welcomed as a member of the Content Integration team, a group of about 20 people responsible for driving value to EBSCO's research database products, within the larger Content Management organization. Our team enjoys the flexibility and greater work-life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your success as an Operational Performance Lead and your development and career growth at EIS.

About You

  1. 5 years in roles requiring excellent communication and stakeholder management skills.
  2. 5 years experience in roles requiring complex problem analysis, and problem-solving abilities.
  3. 5 years experience with in a technical / analytical role requiring use of data analysis methodologies and tools such as Python and SQL, and corresponding technical aptitude.
  4. 3-5 years experience with Agile development practices and Lean operational methodologies.

What sets you apart:

  1. 2-3 years experience optimizing ETL pipelines.
  2. 2-3 years experience working with bibliographic metadata standards and markup languages such JSON, XML, and MARC.
  3. 2-3 years experience in library, information, or knowledge services industries.

Pay Range

USD $86,155.00 - USD $123,075.00 /Yr.

The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position's work location.

EBSCO provides a generous benefits program including:

  • Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts.
  • Retirement Savings Plan.
  • Holidays and Paid Time Off (PTO).

And much more Check it out here: https://www.ebsco.com/about/benefits

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

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