Technical Account Manager, Measurement

hace 6 días

Buenos Aires, Buenos Aires C.F., Argentina Innovid A tiempo completo

Innovid (NYSE:CTV) powers advertising delivery, personalization, measurement and outcomes across linear, CTV and digital for the world's largest brands. Through a global infrastructure that enables cross-platform ad serving, data-driven creative, and currency-grade measurement, Innovid offers its clients always-on intelligence to optimize advertising investment across channels, platforms, screens, and devices. Innovid is an independent platform that leads the market in converged TV innovation, through proprietary technology and exclusive partnerships designed to reimagine TV advertising. Headquartered in New York City, Innovid serves a global client base through offices across the Americas, Europe, and Asia Pacific. To learn more, visit innovid.com or follow us on LinkedIn or Twitter.

As our Technical Account Manager, Measurement, you will be the main point of contact for clients supporting our InnovidXP omni-channel measurement solution across Linear and OTT. This is a highly visible role, where you will have the opportunity to work internally across various teams around the globe and externally with our clients, MVPDs, brands, and agencies all while making a true impact on our business success.

In this role you will align and document client needs and oversee the implementation of the client deliverables across our measurement solutions. You will work closely with Data Scientists, Product, Sales, Account & Technical teams to onboard clients and execute their measurement strategy. You will ensure timely and accurate implementation of the deliverables according to our agreements and scope of work.

The Impact You'll Make:

  • Manage a variety of complex client meetings, such as onboarding, product updates, feature rollouts, and statuses independently or with minimal oversight.
  • Cross Team Collaboration - work closely with sales, product, and marketing departments as the liaison between the client and internal departments.
  • Put together client meeting agendas and prepare talking points.
  • Speak and present with confidence on subject matter.
  • Identify and proactively present solution-oriented ideas for process and product improvements.
  • Perform risk assessment of platform within the area of responsibility e.g. assess bugs and feature requests thoroughly and evaluate any risks.
  • Advise and consult on best practices, optimizations, recommendations, etc.
  • Understand and articulate areas of opportunity for clients.
  • Assess prioritization and complexity of tasks.
  • Demonstrated masterful time management to understand timing as it relates to campaign/issue complexity.
  • Help to identify opportunities based on client engagement, platform usage, and product feedback.
  • Establish strong inter-departmental relationships.

What You'll Bring to Us:

  • +3 years of experience as a Technical Account Manager / Customer Success or related roles.
  • Client-facing experience with International first-class clients in English.
  • Advanced English skills (both written and verbal).
  • Experience working with Excel and data sets.
  • Experience structuring solutions for large enterprise clients.
  • Previous experience within the Digital Advertising Industry / Ad-tech is highly valuable.
  • Knowledge of the AdTech ecosystem - strongly desired.
  • Outstanding troubleshooting, analytical, and problem-solving abilities, along with the ability to collaborate cross-functionally.
  • Clear and engaging communication skills: Ability to articulate complex information in simple, clear terms to non-technical clients and users, including presentations - both written and verbal.
  • Familiarity with software development practices and ability to work with and understand product development.

What We'll Offer You:

  • Unlimited Vacations.
  • Monthly Inflation updates.
  • Lunch Credit.
  • OSDE 410 as medical assurance.
  • English lessons.
  • Gym coverage.
  • Internet coverage.
  • 1 extra paid month for primary & secondary birthing caregivers.
  • Learning & Development - Tools and Training.
  • Hybrid & flexible working model - nice offices in Palermo with endless snacks & beverages.
  • Pet friendly.
  • High visibility roles with a tremendous amount of growth potential.
  • Global team and cross-company collaboration unlike anywhere else

There is no such thing as the perfect resume, or someone that checks every box. At Innovid, we are generous with our time and knowledge, and always ready to teach. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day and add to Innovid.

Equal Opportunity Employer: Innovid is an equal opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. We are actively working to be an anti-racist organization. We're committing to creating an inclusive and equitable workplace for all of our employees. You can read more about our commitment to DEI here.

If you are located within the EEA and subject to GDPR or are a California resident subject to the California Consumer Privacy Act, click here to understand how Innovid processes your personal information and how you can exercise your rights.

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