Senior Implementation Analyst
hace 2 semanas
En el #EquipoDespegar somos un grupo de grandes profesionales dedicados a crear las mejores experiencias para que los viajes enriquezcan la vida de las personas. Trabajamos en equipo, nos involucramos, no nos da miedo equivocarnos y siempre vamos por más.
#EquipoDespegar es crecer, desarrollarse, es proponerse un objetivo y no parar hasta alcanzarlo. Innovamos, creamos, aprendemos de los errores, y así, nos consolidamos como la plataforma de viajes más importante de Latinoamérica.
Resolvemos problemas complejos y desarrollamos nuevas soluciones de base tecnológica para estar a la vanguardia de la industria de viajes.
Tenemos un nuevo desafío para quienes:
-Son protagonistas de su desarrollo profesional y buscan potenciar al máximo su talento.
-Son centralizadores de información y aspiran a generar soluciones de alta calidad.
-Son pushers por naturaleza y se dedican a hacer que las cosas pasen.
-Son exigentes, competitivos, no se conforman con cumplir y buscan superarse constantemente.
Actualmente,nos encontramos en la búsqueda de una persona para desempeñarse como Senior Implementation Analyst para nuestro equipo de producto Posventa, Operaciones & Customer.
Serás responsable de:
- Analizar y comprender los requisitos de negocio y convertirlos en especificaciones funcionales detalladas.
- Configurar y parametrizar el software Genesys de acuerdo a las necesidades del cliente y de las distintas áreas de la compañía.
- Colaborar con equipos de desarrollo, QA y gestión de proyectos para asegurar la correcta implementación de las soluciones.
- Realizar pruebas funcionales para asegurar que las soluciones cumplan con los requisitos definidos.
- Brindar soporte técnico y funcional a los usuarios finales, resolviendo incidencias y mejorando la experiencia de uso.
- Participar en la definición y mejora continua de procesos y procedimientos internos.
- Profesionales graduados de Ingeniería Industrial, Ciencias Económicas, Administración de empresas o afines.
- Experiencia previa como Analista Funcional, preferiblemente con conocimientos en Genesys o sistemas similares.
- Perfiles analíticos con pasión por la explotación de datos y generación de insights (deseable SQL/Phyton o afines)Habilidades analíticas y capacidad para resolver problemas de manera efectiva.
- Excelente comunicación y habilidades interpersonales.
- Capacidad para trabajar en un entorno de equipo colaborativo.
Te Ofrecemos
Ser parte de una empresa experta en su industria.
Pertenecer a un equipo de profesionales apasionados por viajar en el mundo de la tecnología y hacer posible que otros viajen.
Integrar un equipo que utilice la tecnología como vía de innovación y resolución de oportunidades.
Desarrollar tu propia carrera en un mundo competitivo y desafiante.
Si quieres ser parte de un equipo único en el mercado, al que le gusta resolver, innovar y crear valor, súmate
Convierte a Despegar en tu próximo destino
En Grupo Despegar estamos comprometidos con la generación de un ambiente laboral inclusivo en el cual la meritocracia y la igualdad de oportunidades son parte de todos nuestros procesos de gestión de talento, fomentando la diversidad como parte de nuestra cultura en constante evolución
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