Trilingual Service Desk Lead

Hace 5 días

Buenos Aires, Ciudad Autónoma de Buenos Aires, Argentina Cognizant Jornada completa

Cognizant in Argentina seeks a Service Desk Team Lead (trilingual) to guide a team delivering first-level IT support across Latin America. You will coach analysts, drive performance, and collaborate with service delivery managers, clients, and cross-functional teams.

The role is hybrid with 2 days in the Cognizant office and 3 days remote. You will monitor SLAs, KPIs, CSAT, and lead continuous improvement aligned with ITIL principles to ensure service excellence.