Global Field Business Support, Sr. Specialist

hace 3 semanas


Buenos Aires, Buenos Aires C.F., Argentina Personify Health A tiempo completo
Global Field Business Support, Sr. Specialist

SAP

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

PURPOSE AND OBJECTIVES

With an aim toward action and pragmatic execution, Global Revenue Operations delivers exceptional experiences, simple processes, and impactful customer interactions. The organization has holistic responsibility for ensuring efficient day-to-day operations of the Customer Success business, operationalizing and accelerating the True North strategy via the One Customer Success Operating Model and developing disruptive motions, channels, and commercial models to innovate for the future. The team prides itself not only on what is delivered, but on the delivery itself, exemplifying the qualities of Trust, Authenticity, Inclusivity, Integrity, and Courage in every interaction.

EXPECTATIONS AND TASKS

In your role as a Global Field Business Support Sr. Specialist, you will be responsible for the execution of the end-to-end deal operational process for specific deal motions. This is a central team acting as a deal support center for SAP Account Executives in the region. The Field Business Support Team assists, and process deals within the SAP CRM/Harmony system. Supported by your team members, you will guide complex deals through the quote-to-booking process. The team is expected to contribute to revenue growth and profitability by processing sales opportunities for both existing and net new customers and achieving order targets.

RESPONSIBILITIES

  1. Responsible for execution of the end-to-end deal operational process / quote-to-cash process for select SAP deal motions based on complexity and thresholds, including RISE.
  2. Process stakeholder requests for processing deals and completing the required inputs (Harmony/CRM Opportunities, Quotations, Order Forms).
  3. Partner with Industry AEs, Premium Suppliers, Cloud Architects (CAA's), Commercial Finance, Legal/Contracting, Centralized Deal Support (CDS) & Order-to-Invoice (O2I) Teams to support the sales process to facilitate deal closure.
  4. Comply with operational procedures e.g., for sales, delivery, financial and legal requirements. Archiving and maintaining all files and records.
  5. Provide active quarter-end and year-end close deal support to the sales community to ensure timely and accurate completion of work deliverables in a dynamically driven environment.

REQUIREMENTS

  1. Bachelor's degree (preferred).
  2. 5-7 years of experience working in a Sales Operations or Deal Support capacity.
  3. Experience with sales and deal processes involving RISE, private Cloud, and other complex Cloud deal motions.
  4. A strong background in sales, quote-to-cash process & deal execution.
  5. Experience in a fast-paced environment, ability to multitask, prioritize and problem solve.
  6. Extremely detailed-oriented, organized, and effective communication skills (both oral and written).
  7. Working experience within a shared service center environment (preferred).
  8. Experience with Smartsheet, advanced MS Office skills (Excel, Word, PowerPoint, and Outlook), DocuSign, CPQ/CRM tool and experience with SAP systems is a plus.
  9. Flexibility to work virtually or in local office (as needed and available).
  10. Flexibility to work varied business hours to ensure full Field Business Support coverage, especially at quarter and year-end.
  11. Advanced English needed - additional languages beneficial depending on the supporting region/MUs.

Bring out your best

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 402276 | Work Area: Sales Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - Latin America #LI-Hybrid.

#J-18808-Ljbffr

  • Buenos Aires, Buenos Aires C.F., Argentina Red Bull Gruppe A tiempo completo

    The Field Marketing Specialist (FMS) supports the Brand Marketing Manager in building the local face of RedBull among younger audiences, with special focus on 18-25 y.o. The FMS is responsible for aiding in the planning and execution of RedBull's field marketing initiatives, with the mandate of creating the most locally relevant face of our global...


  • Buenos Aires, Buenos Aires C.F., Argentina Raet Argentina S.A A tiempo completo

    Business Operations Transformation SpecialistWe are seeking a Business Operations Transformation Specialist to join our team. The successful candidate will have extensive experience in business operations and will be responsible for transforming business processes.Key Responsibilities:Develop business insights to support IT planning and execution.Monitor and...


  • Buenos Aires, Buenos Aires C.F., Argentina Iris Software A tiempo completo

    Job OverviewThis Business Support Specialist role requires a highly organized and detail-focused individual who can deliver exceptional support to our business leaders. Your key responsibilities will include:Calendar management (scheduling meetings, conference and video calls).Preparing presentations and reports.Travel and Expenses support.Fluent...


  • Buenos Aires, Buenos Aires C.F., Argentina JPMorganChase A tiempo completo

    We are seeking an exceptional Strategic Business Support Specialist to join our Modern Work team within Commercial Solution Areas. This role is critical in ensuring the smooth operation of the executive office and supporting the strategic initiatives of the Corporate Vice President.Main ResponsibilitiesMeeting Coordination and Logistics: Owns the...


  • Buenos Aires, Buenos Aires C.F., Argentina Project Growth A tiempo completo

    **Job Summary:**The EY Global Delivery Services Alliance Operations Expert will be responsible for providing expert-level support to our alliances team. This includes developing and implementing operations support delivery models, managing the book of business, and ensuring seamless service delivery for ongoing initiatives.**Key Responsibilities:**Develop...


  • Buenos Aires, Buenos Aires C.F., Argentina Matific A tiempo completo

    About MatificMatific is a leading global education technology provider, delivering an adaptive online learning platform for primary school mathematics. Our platform empowers millions of students, teachers, and parents in over 100 countries to achieve their educational goals.The RoleWe are seeking a highly motivated Technical Support Specialist to join our...


  • Buenos Aires, Buenos Aires C.F., Argentina M Global Immigration, Llc A tiempo completo

    Job OverviewWe are seeking a highly skilled Business Contract Specialist to join our Global Concur Contracting Team. This role will involve working on SAP Concur deals and related tasks, including deal/contract review & structuring, deal support, contract creation, contract validation, reviewing systematized contracts, supporting Regional Sales Executives,...


  • Buenos Aires, Buenos Aires C.F., Argentina SAP A tiempo completo

    Upscale your career by joining SAP as a Global HR Support Specialist. As part of our dynamic team, you will be responsible for providing comprehensive support to geographies within your scope of responsibility.This role is ideal for individuals with strong organizational and communication skills who are eager to deliver high-quality HR services that meet the...


  • Buenos Aires, Buenos Aires C.F., Argentina International Executive Service Corps A tiempo completo

    PST.AG is seeking a highly organized and communicative Support Specialist to join its global team.Job Description:The successful candidate will work closely with the customer management team to provide top-notch support to clients.Key Responsibilities:Customer Support: Creating tickets, resolving cases, and ensuring seamless communication with clientsTicket...


  • Buenos Aires, Buenos Aires C.F., Argentina Personify Health A tiempo completo

    About UsAt Personify Health, we strive to create a work environment that fosters collaboration and mutual respect. Our team is dedicated to delivering exceptional experiences through simple processes and impactful customer interactions.Job SummaryWe are seeking a highly detail-oriented Global Field Business Support Sr. Specialist to join our team. In this...


  • Buenos Aires, Buenos Aires C.F., Argentina Uptalent A tiempo completo

    **Job Summary:**We are seeking a Field Sales Support Specialist to join our team. This individual will work closely with our Deployment Solutions team to coordinate departmental activities and assist with project-specific activities.The ideal candidate will have 2+ years of experience in a client delivery/service company and possess strong oral/written...


  • Buenos Aires, Buenos Aires C.F., Argentina Jampp A tiempo completo

    About UsAt Jampp, we're passionate about empowering individuals and businesses to reach their full potential. Our team of dedicated professionals is committed to delivering exceptional results and making a meaningful impact in the lives of our customers.Job DescriptionWe're seeking an Executive Support Specialist to join our dynamic team! As an Executive...


  • Buenos Aires, Buenos Aires C.F., Argentina Xometry A tiempo completo

    Xometry's digital marketplace empowers manufacturers to grow their business while connecting them with buyers at Fortune 1000 companies. As a Sales Support Specialist, you will be responsible for supporting the sales team in various activities.Job Description:The ideal candidate will possess strong organizational and multitasking abilities, excellent...


  • Buenos Aires, Buenos Aires C.F., Argentina Pst A tiempo completo

    Pst is an innovative company that requires a skilled GLOBAL CUSTOMER SUPPORT SPECIALIST to join our team. As a key member of our customer management team, you will play a crucial role in ensuring seamless customer experiences across all touchpoints.Your responsibilities will include:Creating and managing customer ticketsProviding timely and effective...


  • Buenos Aires, Buenos Aires C.F., Argentina S&P Global, Inc. A tiempo completo

    Job Description: As a Client Services Associate, you will be part of the Client Services team, working closely with sales, operations, and product development to ensure clients have a seamless experience with Research Manager. Your responsibilities will include ensuring customers receive first-class service, actively engaging with customers to understand...


  • Buenos Aires, Buenos Aires C.F., Argentina Business Commercial Management A tiempo completo

    Job Description:We are seeking a highly skilled Senior Business Operations Specialist to join our team at Business Commercial Management. The ideal candidate will have a strong background in administrative and business support, with a minimum of 5-7 years of experience in a fast-paced environment.Key Responsibilities:Maintaining up-to-date filing and...


  • Buenos Aires, Buenos Aires C.F., Argentina Western Union A tiempo completo

    Role OverviewThe Americas Post-Sales Center is a vital component of Global Commercial Finance CoE, dedicated to delivering expert deal support in post-sales scenarios. As a Commercial Finance Specialist, you will play a pivotal role in fostering collaborative partnerships with Sales, Legal, Pricing, Calculations and Revenue Recognition teams.Your...


  • Buenos Aires, Buenos Aires C.F., Argentina Selina A tiempo completo

    We are looking for a highly skilled Consumption Support Specialist to join our team at SAP. This role will be responsible for providing post-sales support for billing and consumption related issues/inquiries and acting as a dedicated point of contact for customers, partners, and internal stakeholders.Key Responsibilities:Provide expert support for billing...


  • Buenos Aires, Buenos Aires C.F., Argentina Marcus Thomas A tiempo completo

    At Marcus Thomas, we believe in building breakthroughs together. As a Business Support Specialist, you will play a vital role in helping our customer-facing roles be more productive.What You Will DoAs a Business Support Specialist, your primary responsibility will be to provide reliable, qualitative, and professional assistance to our customer-facing teams....


  • Buenos Aires, Buenos Aires C.F., Argentina SAP A tiempo completo

    Customer Support SpecialistABBTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all...Customer Support SpecialistVelaONEHOURS: Full time.POSITION SCOPE AND SUMMARYKEY...