Service Supervisor

Hace 4 días

San Juan, San Juan, Argentina Cummins Talent Acquisition Jornada completa $ 1 - $ 2 Por obra

Job Summary:

Supervises employees who install, service, and repair equipment and machinery.

Key Responsibilities:

  • Supervises Service Technicians and/or Service Team Leaders
  • coordinates and schedules Technician work schedules
  • communicates repair plans to Technicians aligned with customer quotes
  • monitors Technician productivity and repair quality.
  • Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders
  • provides performance reviews and opportunities for professional growth.
  • Provides first level of support to Service Technicians requiring assistance
  • escalates technical support needs for resolution when needed.
  • Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations Develop and/or reviews quotes for accuracy prior to communication to customers
  • provides updates on repair status and any plan or schedule changes.
  • Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
  • Monitors the status of open repairs with technicians
  • addresses issues that impact completion of the repair plan in the time quoted to customers.
  • Monitors goals and targets for the branch
  • measures, reviews, and maintains superior customer satisfaction levels.
  • Resolves customer concerns related to Cummins or distributor warranties
  • develops strong relationships with key customers through frequent and professional communication.