Control Tower Pre-Analyst

hace 3 semanas

Rosario, Santa Fe, Argentina Stellantis A tiempo completo

Pre-Analyst In Stellantis North America - Control Tower Is Critical In Ensuring Effective Communication Between The Customer And The Company, Particularly In The Context Of Product Quality And Service Issues. Here's a Breakdown Of The Key Responsibilities And Tasks Associated With This Position:

  • Voice of the Customer (VOC):
    • Utilizing various sources of customer feedback such as warranty information, parts return data, and service reports to understand customer experiences and concerns.
    • Actively listening to customer feedback to identify patterns, trends, and recurring issues.
  • Issue Identification and Triage:
    • Analyzing data to identify emerging issues and potential problems with products or services.
    • Prioritizing identified issues based on severity, impact on customers, and potential risks to the company.
    • Triaging issues promptly and efficiently to ensure they are addressed by the appropriate stakeholders.
  • Problem Statement Development:
    • Crafting detailed and comprehensive problem statements for identified issues, including all relevant information gathered from customer feedback and data analysis.
    • Ensuring that the problem statement clearly defines the issue, its impact on customers, and any relevant context or background information.
  • Issue Resolution Support:
    • Collaborating with cross-functional teams, including product development, engineering, quality assurance, and customer service, to facilitate issue resolution.
    • Providing support and guidance to issue owners throughout the resolution process, including assisting with problem-solving and decision-making as needed.
    • Monitoring the progress of issue resolution efforts and providing regular updates to stakeholders on the status of open issues.
  • Continuous Improvement:
    • Participating in regular meetings and discussions to review performance metrics, identify opportunities for improvement, and implement enhancements to the issue management process.
    • Proactively seeking feedback from stakeholders, including customers and internal teams, to identify areas for improvement and refine processes for capturing and addressing customer concerns.

Overall, the Pre-Analyst plays a crucial role in ensuring that customer issues are promptly identified, thoroughly understood, and effectively addressed, ultimately contributing to improved product quality, customer satisfaction, and brand loyalty.

Basic Qualifications:

The ideal candidate for the Pre-Analyst position in Stellantis North America - Control Tower should possess the following attributes:

  • Educational Background: Bachelor's degree or higher in Engineering is preferred. However, other bachelor's degrees may be considered with relevant work experience.
  • Work Experience: 3+ years of experience in engineering, manufacturing, supplier operations, or quality.
  • Communication Skills: Strong verbal and written communication skills.
  • Data Analysis: Ability to collect and synthesize data into meaningful information.
  • Interpersonal Skills: Excellent interpersonal skills.
  • Organizational Skills: Strong organizational skills.
  • Analytical Skills: Analytical skills are necessary for dissecting complex problems.
  • Detail Orientation: Being detail-oriented ensures accuracy in data analysis.
  • Fluency in English: Fluently English conversational.

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.

#J-18808-Ljbffr

  • Stellantis North America Control Tower Professional

    hace 3 días

    Rosario, Santa Fe, Argentina Stellantis A tiempo completo

    The Pre-Analyst role at Stellantis North America - Control Tower demands a meticulous approach to identifying and resolving customer issues.Main Tasks:Lead the VOC process to capture accurate customer feedback.Develop actionable problem statements through thorough analysis.Collaborate with cross-functional teams to drive issue resolution.Ensure prompt and...

  • Customer Insights Specialist

    hace 3 días

    Rosario, Santa Fe, Argentina Stellantis A tiempo completo

    The Pre-Analyst position in Stellantis North America - Control Tower is crucial for identifying, understanding, and addressing customer issues.Responsibilities:Identify emerging issues through data analysis and prioritization based on severity, customer impact, and risk.Develop detailed problem statements incorporating customer feedback and data...

  • Quality Issue Analyst

    hace 3 días

    Rosario, Santa Fe, Argentina Stellantis A tiempo completo

    At Stellantis, we are seeking a highly skilled Quality Issue Analyst to join our team in the Control Tower. This critical role plays a vital part in ensuring effective communication between our customers and the company.Key Responsibilities:Voice of the Customer (VOC):We rely on various sources of customer feedback such as warranty information, parts return...

  • Analista de control

    hace 5 días

    Rosario, Santa Fe, Argentina Grupo Gestión A tiempo completo

    Importante empresa se encuentra en la búsqueda de personal para cubrir el puesto de Analista de control de gestiónPRINCIPALES TAREAS:Relevamiento del inventario mensualControl de información suministrada por Supply Chain.Auditoría de la información volcada al sistema en relación con los inventariosAuditoría permanente de los departamentos de Compras y...

  • Federal Contract Pricing Analyst

    hace 2 semanas

    Rosario, Santa Fe, Argentina Cayuse Holdings A tiempo completo

    Job DescriptionCayuse Holdings is seeking a highly skilled Pricing Specialist to join our team. As a Pricing Specialist, you will play a critical role in assessing data from various sources to gain insights into competitive pricing strategies and market trends.In this position, you will apply in-depth knowledge of government contracting, federal regulations,...

  • Data Insights Analyst

    hace 24 horas

    Rosario, Santa Fe, Argentina Jobfinder Spain A tiempo completo

    **Job Description**We are seeking a skilled Data Analyst to join our team at Jobfinder Spain. The ideal candidate will have a strong background in data analysis, statistical modeling, and business intelligence.**Responsibilities:**Develop analytical database tables to track subscription and promotional offers performance.Create reports and dashboards to...

  • Cargill -Collections Analyst

    hace 2 días

    Rosario, Santa Fe, Argentina buscojobs Argentina A tiempo completo

    El (a) Collections Analyst se encargará de la organización y el control de operaciones del sector, garantizando la cobranza del negocio mediante el reclamo a clientes, y ayudando en el procesamiento de los datos de clientes nuevos y existentes.En este rol, definirá estrategias de cobranza, fomentará la relación con clientes y será responsable por la...

  • Data Analyst for Subscription Insights

    hace 1 semana

    Rosario, Santa Fe, Argentina JobFinder Spain A tiempo completo

    Job OverviewWe are seeking an experienced data analyst to join our team in ROSARIO, Argentina. As a key member of our AgileEngine team, you will be responsible for developing analytical and reporting database tables to facilitate subscription and promotional offers performance tracking.Key Responsibilities:Develop efficient querying mechanisms for large...

  • Primary Data Analyst Jr

    hace 4 semanas

    Rosario, Santa Fe, Argentina RWS Group A tiempo completo

    The Primary Data Analyst is responsible for communicating with a client that drives forward User Acceptance Testing to gather their testing requirements and needs in order to generate primary data in test environments that they will utilize in their UATs. The position also includes performing testing on customer's systems.The Primary Data Analyst Junior can...

  • Residential Energy Consultant

    hace 1 semana

    Rosario, Santa Fe, Argentina Homewise Inc. A tiempo completo

    RequirementsBPI Building Analyst Professional certification required.Preferred certification as BPI Healthy Homes Evaluator and Quality Control Inspector.Fluency in Spanish preferred.Familiarity with residential home construction fundamentals.

  • Chef ejecutivo

    hace 1 semana

    Rosario, Santa Fe, Argentina Seleccion Activa A tiempo completo

    Detalles del puestoSe requiere un Jefe de cocina ejecutivo con experiencia en planificación y gestión de producción, dirección y control de producción, realización de pedidos y gestión de la logística, control de pedidos y monitoreo de KPI, y asistencia a reuniones pre evento.Responsabilidades:Planificar y gestionar la producción diaria: Garantizar...

  • Japanese QA Expert for Press Industry

    hace 5 días

    Rosario, Santa Fe, Argentina Jobvertise - Jobboard A tiempo completo

    RequirementsOpen to JLPT N3 Passer/LevelExperienced in quality control/analyst (preferably press related)English language is not a requirementThe successful candidate will be a college level or bachelor's degree graduate of engineering with strong analytical skills.

  • Analista De Pcpp

    hace 2 semanas

    Rosario, Santa Fe, Argentina Grupo Servicemen A tiempo completo

    Para importante Industria Metalúrgica nos encontramos en la búsqueda de un Analista de PPCP (Planeamiento, Programación y Control de la Producción).Principales funciones:Gestionar las actividades relacionadas con la planificación, programación y control de la producción, asegurando el cumplimiento de los estándares de calidad, tiempos de entrega y...

  • Pricing Specialist for Government Contracts

    hace 2 semanas

    Rosario, Santa Fe, Argentina Cayuse Holdings A tiempo completo

    Key ResponsibilitiesAssess data from various sources to gain insights into competitive pricing strategies and market trendsApply in-depth knowledge of government contracting, federal regulations, and industry standards to proposal pricing and development in response to RFPs, RFQs, and task ordersPrepare complex cost proposalsAnalyze and develop estimates of...

  • Operations Improvement Associate

    hace 2 semanas

    Rosario, Santa Fe, Argentina Lincoln Financial Group A tiempo completo

    Key ResponsibilitiesProvide support and backup to the Fund Revenue Analyst and Specialist along with the Plan Expense Funding and Alliance Employer Invoicing processes. Analyze and support general financial control processes and ongoing improvement efforts. Facilitate project meetings with stakeholders from multiple groups and provide support for internal...

  • Analista Administrativo de Comex

    hace 7 días

    Rosario, Santa Fe, Argentina Terragene A tiempo completo

    Terragene, empresa líder en el desarrollo y fabricación de soluciones innovadoras para el control de infecciones se encuentra en la búsqueda de Analista Administrativo de COMEX para unirse a nuestro equipo de trabajoResponsabilidades:Contabilizar los despachos de importación y permisos de embarque en SAPControlar la facturación y realizar el armado de...

  • Analista de PCPP

    hace 3 semanas

    Rosario, Santa Fe, Argentina Grupo Servicemen A tiempo completo

    Para importante Industria Metalúrgica nos encontramos en la búsqueda de un Analista de PPCP (Planeamiento, Programación y Control de la Producción).Principales funciones:Gestionar las actividades relacionadas con la planificación, programación y control de la producción, asegurando el cumplimiento de los estándares de calidad, tiempos de entrega y...

  • Japanese Quality Assurance Professional

    hace 5 días

    Rosario, Santa Fe, Argentina Jobvertise - Jobboard A tiempo completo

    About the RoleJobvertise - Jobboard is seeking a dedicated Japanese Quality Assurance Manager to join our team. As a Quality Assurance Manager, you will be responsible for ensuring that products adhere to quality standards.This role is perfect for individuals who possess excellent analytical skills and experience in quality control/analyst (preferably press...

  • Financial Sr. Analyst

    hace 3 días

    Rosario, Santa Fe, Argentina Gates Corporation A tiempo completo

    Are you inspired by challenging the status quo?Do you thrive in collaborative environments that drive results?If so, Gates could be for you.Gates is a leading manufacturer of application-specific fluid power and power transmission solutions.We push the boundaries of material science to engineer solutions that continually exceed customer expectations.Let's...

  • Pricing and Subscription Data Expert

    hace 1 semana

    Rosario, Santa Fe, Argentina JobFinder Spain A tiempo completo

    About the RoleThis is an exciting opportunity to join our team as a senior data analyst specializing in subscriptions and pricing. You will be responsible for producing reports and Tableau dashboards that equip stakeholders with information for decision-making.Key Requirements:College degree in Mathematics, Statistics, Industrial Engineering, or equivalent...