Senior Cloud Operations Engineer I

At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2023 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more.

Here's why you'll thrive at Varicent:

1. Innovate with Purpose: Build impactful solutions for customers worldwide.
2. Join Excellence: Work in a diverse, collaborative, and innovative team.
3. Shape the Future: Lead in redefining revenue optimization.
4. Grow Together: Unlock your potential in a supportive environment.

Join us at Varicent—where your talent and ambition meet limitless opportunities for success

THE OPPORTUNITY

As a Senior Cloud Operations Engineer I, you will be working alongside a global, multidisciplinary team of cloud engineers; as well as Customer Support, Development, Architecture, and Quality Assurance teams to implement and support new features and enhancements to the Incentive Compensation Management products. You will be contributing and guiding the technical work on the services supporting Incentive Compensation Management pipeline. The team will also be entrusting you with helping to scale the team by mentoring cloud operation engineers and monitoring the quality of the service.

THE TEAM

Join a high-performing team in a growth stage tech company that is working to continuously reflect and improve on how we make software and deliver cloud services. The Cloud Operations Team values high levels of technical competency and the ability to react quickly and come up with solutions to the challenges of a rapidly growing team.

WHAT YOU BRINGTechnical Skills

• Bachelor's degree in Computer Science, Software Engineering, or equivalent experience with 4+ years of professional experience in a CloudOps / DevOps role.
• Experience with supporting, maintaining and developing on cloud platforms such as Amazon Web Services, Azure, and IBM.
• Experience in automation and software development, with proficiency in one or more programming languages (Scripting language, Python, etc.).
• Previous experience with client-facing production services and incident management.
• A track record of being able to learn innovative technologies and frameworks.
• Hands-on experience with CI/CD pipeline development and management.
• Working knowledge of RDP, SSH, TLS.
• Well versed in core networking concepts, IP space, DNS, VPN.
• Experience working with enterprise databases.
• Strong technical knowledge in Linux and Windows server (physical and containerized deployments and management).
• Strong knowledge in Service Monitoring & Log Management Tools.
• Strong knowledge in Application Performance Monitoring (APM) (Health service dashboards, KPI's and metrics).
• Strong knowledge in various communication technologies and platforms.

Collaboration and Communication

• Excellent written and verbal communication skills.
• Ability to work effectively in cross-functional teams.
• C2 level English or higher is required.

WHAT YOU'LL DO

• Lead infrastructure service requests towards customer-focused resolution and improvements.
• Provide technical solutions to automate processes or functions to improve business operations.
• Engineer, deploy and support releases, enhancements, and upgrades or new services throughout nonproduction and production environments.
• Be flexible and adjust your working hours as needed to align with other global Cloud teams ensuring close team collaboration and workflow continuity throughout our support zones.

IN THE SHORT TERM (1-3 MONTHS) YOU WILL

• Complete training on our tech stack and join a squad of cloud engineers to support, optimize and improve our production environments.
• Learn our customer-focused service requests workflows and technologies.

IN THE MEDIUM TERM (4-6 MONTHS) YOU WILL

• Lead our customer-focused service requests workflows to resolution.
• Provide technical solutions to automate processes or functions to improve business operations.

IN THE LONG TERM (7 MONTHS & BEYOND) YOU WILL

• Lead technical discussions and design for new projects.
• Proactively identify opportunities for process change in the team, and work with stakeholders to improve operations workflows.
• Work with the Architecture, Development, and Quality Assurance teams and contribute to the technical planning of upcoming features in the next release.

Note: This position is fully remote. We embrace a results-oriented culture.

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