Customer Success Engineer
Guarda esta oferta y sigue tu búsqueda
Crea una cuenta gratis para guardar empleos, crear alertas y volver a esta oferta desde tu panel.
Al continuar, aceptas nuestros Términos & Política de Privacidad.
About the job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Customer Success Engineer (LatAm) Type: Contract Compensation: $35,000–$50,000/year Location: Remote Commitment: Substantial overlap with Pacific Time (PT/PST)
Role Responsibilities
- Investigate talent-reported issues end-to-end. Reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects.
- Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior.
- Triage with sound judgment. Escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance.
- Surface systemic patterns and product risks to engineering and product leadership.
- Create clear documentation and runbooks to reduce repeat issues and improve resolution speed.
- Communicate with precision, professionalism, and empathy.
Qualifications Must-Have
- Ability to debug web applications.
- Degree in Computer Science , Software Engineering, or a related technical field from a top-tier institution or prior experience at a high-growth technology startup.
- Experience building modern web applications ( React , Node , Flask , Next.js , etc.) OR 2-5 years of experience supporting customers on such web applications.
- Comfortable with AI systems . Experience with LLMs , agents, or generative models.
- Experience exploring behavior of AI tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents).
- Ability to understand model outputs, failure modes, hallucinations, and feedback loops.
- Familiarity with modern AI APIs ( OpenAI , Anthropic , etc.) or how agent frameworks ( LangChain , AutoGPT , etc.) function is a plus.
-
Customer Success Engineer
Hace 2 días
comisión de fomento de perú, la pampa, Argentina mercor Jornada completaAbout the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Customer Success Engineer (LatAm) Type: Contract Compensation: $35,000–$50,000/year Location: Remote...
-
Customer Success Engineer
Hace 2 días
comisión de fomento de perú, la pampa, Argentina Mercor Jornada completaMercor’s Talent Success team is hiring! Our Talent Success team is responsible for ensuring everyone using our platform has a delightful experience end to end, from applying to job listings, taking our AI-led interviews, accepting offers on our platform, and getting paid for their hard work.Note: This role is open only to candidates currently residing in...
-
Customer Success Engineer
Hace 2 días
comisión de fomento de perú, la pampa, Argentina mercor Jornada completaMercor is seeking a Customer Success Engineer for Latin America to support our remote talent ecosystem. You will respond to inquiries, triage issues, and collaborate with product teams to improve the platform. This contract role requires strong English, SaaS support experience, and the ability to debug modern web apps (React/Node/Flask). Remote work from...
-
Customer Success Engineer
Hace 3 horas
Perú, La Pampa, Argentina mercor Jornada completaAbout the jobMercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Customer Success Engineer (LatAm) Type: Contract Compensation: $35,000–$50,000/year Location: Remote...
-
Pod Lead
Hace 2 días
comisión de fomento de perú, la pampa, Argentina Tyk Jornada completaCoderio designs and delivers scalable digital solutions for global companies. We combine strong technical expertise with a product mindset to lead complex software initiatives end-to-end. We work with international clients, value autonomy and clear communication, and build long-term partnerships through technical excellence. More information: This is a...
-
Remote Customer Success Engineer
Hace 2 días
comisión de fomento de perú, la pampa, Argentina mercor Jornada completaMercor, a remote LatAm Customer Success Engineer role, seeks an engineer to investigate issues end-to-end in our AI SaaS stack and guide customers with precise, empathetic support. You will debug, triage, and document runbooks while collaborating with engineering and product teams to surface patterns and risks. A CS/SE degree and 2–5 years in...
-
Remote LatAm AI SaaS Customer Success Engineer
Hace 2 días
comisión de fomento de perú, la pampa, Argentina mercor Jornada completaMercor is seeking a Customer Success Engineer for Latin America to support elite AI research labs remotely. The role emphasizes debugging, triage, and collaboration with product and engineering teams to improve reliability and user experience. You will work across our AI + SaaS stack, investigate issues end-to-end, reproduce bugs, and create runbooks to...
-
Remote AI SaaS Customer Success Engineer
Hace 2 días
comisión de fomento de perú, la pampa, Argentina Mercor Jornada completaMercor is seeking a Talent Success specialist to ensure a delightful experience for users from application to offer and payment. You will work with engineering to triage bugs, reproduce issues, and understand SaaS behavior. Role requires native-level English tone, strong writing skills, and collaboration with product teams. This remote position demands...
-
Remote AI SaaS Customer Success Engineer
Hace 5 horas
Perú, La Pampa, Argentina mercor Jornada completamercor is seeking a Customer Success Engineer (LatAm) for a remote, contract-based engagement. The role emphasizes debugging web apps, supporting customers, and working with AI systems and modern web stacks.The candidate should have 2–5 years of experience with web applications and a degree in CS/SE or related field. Strong communication and...
-
comisión de fomento de perú, la pampa, Argentina mercor Jornada completaMercor connects elite creative and technical talent with leading AI research labs. We seek a Customer Success Engineer (LatAm) to support a remote, contract-based role with significant overlap with Pacific Time. You will debug web applications, assist customers, and surface product risks to our engineering team. Candidate should have strong experience in web...