IT Support and Systems Administration — Remote
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POSITION: Senior IT Systems Administrator & Team Lead Location: Remote (Open to Global Talent) Schedule: Monday to Friday, 08:00 AM - 05:00 PM (EST) (Shift might be adjusted to ensure 24-hour coverage) Compensation: 3000 - 4000 USD/month Note: Independent contractor position
WE'RE LOOKING FOR SOMEONE WHO HAS:
- Leadership & Supervision: Supervise, mentor, and guide junior and mid-level IT support technicians (L1/L2); manage ticket queues, escalation workflows, and service delivery quality.
- L3 Escalations & Advanced Support: Serve as the senior escalation tier for complex, unresolved technical issues spanning Windows environments, cloud infrastructure, and network architecture.
- System & Infrastructure Administration: Design, maintain, and secure Active Directory, Microsoft 365/Azure environments, domain policies, and core network configurations.
- Network & Security Operations: Oversee enterprise networking components including TCP/IP, DNS, DHCP, VPNs, firewalls, routing, Wi-Fi, and VoIP systems.
- Backup & Disaster Recovery: Lead maintenance, strategy, and troubleshooting for client backup and disaster recovery solutions (Veeam, Backup Exec, etc.).
- Process & Documentation: Develop technical documentation, standard operating procedures (SOPs), and escalation playbooks for the engineering team.
- Client & Executive Communication: Act as a technical point of contact for key escalation clients and ensure SLA adherence across business and educational accounts.
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