Team Lead, Client Services, Quantitative
hace 2 semanas
General Overview: The Team Lead is responsible for managing, training, and developing their respective pod for team growth. Additionally, the Team Lead is responsible for managing all aspects of healthcare related market research projects accurately and on time through effective communication with internal/external clients and team members. The position demands close contact with the client, making sure the client is fully aware of project status, and that any changes are addressed in a timely and satisfactory manner.
Principal Team Lead Duties and Responsibilities- Retain some key accounts to manage projects
- Project assignment:
- Managing workload balance across PMs
- Review alert details
- Provide a summary for the project manager with assignment
- Stay cc'ed on specific key accounts as needed
- Attend internal calls on specific key accounts as needed
- Group Advisor
- 1st line escalation point for project issues
- Troubleshoot / advise on systemic issues facing team, escalation to department head as needed
- Coordinate post-mortems where needed
- Knowledge transfer across the team:
- Responsibility for overall PM training & development
- Ensure best practices are followed through the project life cycle
- Weekly project review meetings
- Review & assist sales on some key account proposals & SOPs
- Manage team holiday requests and coordinate with other Team Leads
- Maintain and strengthen client relationships through exceptional service and consultation
- Ability to determine sample strategies and collaborate with sample sources (both domestic and global) to recruit the highest quality respondents within field timeline
- Interact with and manage vendor relationships
- Respond to time sensitive client inquiries and resolve problems
- Develop an understanding of client's business issues and the industries in which they operate
- Act as client liaison for questionnaire programming, translations and tabulations as needed.
- Execute projects to ensure client satisfaction while maintaining project budget.
- Manage more complex projects
- Other duties as assigned
- 5+ years' experience in the data collection industry (currently in an SPM or higher role)
- Industry knowledge of Market Research and Pharmaceutical/health care industry
- Bachelors or equivalent degree preferred
- Proficient in Excel
- Strong people management skills
- Customer service driven with good communication and interpersonal skills
- Excellent organizational skills with the ability to manage multiple projects simultaneously
- Understanding of quantitative and qualitative research process
- Ability to problem solve and provide clients with suggestions/solutions
- Excellent attention to detail
- Ability to follow standard operating procedures, as well as recommend operational improvements to increase process efficiency
- Ability to work in a team environment, as well as the ability to work independently to solve problems and prioritize tasks
- Comfort dealing with all levels of external clients
-
Database Services Team Lead
hace 3 días
Buenos Aires, Buenos Aires C.F., Argentina Fusemachines A tiempo completodel empleo: Charles Taylor InsureTech is looking for Database Services Team Lead who will lead a team of SQL Database Administrators.- The Database Services Team Lead requires experience designing solutions, implementing complex projects, meeting project deadlines, meeting challenges with a positive attitude, and work with a strong sense of service...
-
Database Services Team Lead
hace 1 semana
Buenos Aires, Buenos Aires C.F., Argentina Fusemachines A tiempo completodel empleo: Charles Taylor InsureTech is looking for Database Services Team Lead who will lead a team of SQL Database Administrators.- The Database Services Team Lead requires experience designing solutions, implementing complex projects, meeting project deadlines, meeting challenges with a positive attitude, and work with a strong sense of service...
-
Database Services Team Lead Professional
hace 3 días
Buenos Aires, Buenos Aires C.F., Argentina Fusemachines A tiempo completoJob DescriptionWe are seeking an experienced Database Services Team Lead to join our team at Charles Taylor InsureTech. As a key member of our operations team, you will be responsible for managing and supporting all aspects of database services.Key Responsibilities:Work in a cross-functional team environment to manage and support all aspects of database...
-
Client Services Lead
hace 2 días
Buenos Aires, Buenos Aires C.F., Argentina Typescouts A tiempo completoUnder broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.Essential FunctionsEnsures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.Assists team members...
-
Client Services Lead
hace 3 días
Buenos Aires, Buenos Aires C.F., Argentina Uplift People Consulting A tiempo completoJob OverviewUnder broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.Essential Functions Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.Assists...
-
Client Services Lead
hace 8 horas
Buenos Aires, Buenos Aires C.F., Argentina Vestas A tiempo completoJob OverviewUnder broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.Essential FunctionsEnsures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.Assists...
-
Backend Services Lead
hace 4 días
Buenos Aires, Buenos Aires C.F., Argentina Hitachi Vantara Corporation A tiempo completoBackend Services Team LeadWe are seeking a talented Backend Services Team Lead to join our team. In this role, you will be responsible for leading a team of developers in designing, developing, and deploying large-scale distributed systems.Key ResponsibilitiesLead a team of developers in designing, developing, and deploying large-scale distributed...
-
Client Services Lead
hace 7 días
Buenos Aires, Buenos Aires C.F., Argentina Typescouts A tiempo completoUnder broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.Essential FunctionsEnsures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.Assists team members...
-
Client Services Lead
hace 1 semana
Buenos Aires, Buenos Aires C.F., Argentina Uplift People Consulting A tiempo completoJob OverviewUnder broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.Essential FunctionsEnsures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.Assists...
-
Client Services Lead
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina Prometeo Talent A tiempo completoJob OverviewUnder broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.Essential FunctionsEnsures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.Assists...
-
Client Services Lead
hace 6 días
Buenos Aires, Buenos Aires C.F., Argentina Vestas A tiempo completoJob OverviewUnder broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.Essential FunctionsEnsures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.Assists...
-
Data Scientist Team Lead
hace 3 días
Buenos Aires, Buenos Aires C.F., Argentina Ghidini Rodil A tiempo completoAbout UsGhidini Rodil helps leading companies connect with top technology talent from around the world.Our ApproachWe provide a platform for businesses to access a diverse pool of skilled professionals, enabling them to scale their teams efficiently.Lead Data Scientist RoleThis senior position requires a Master's degree in a quantitative field or equivalent...
-
Institutional Client Services Lead
hace 3 días
Buenos Aires, Buenos Aires C.F., Argentina Citigroup A tiempo completoJob RequirementsThe InstitutionaL Client Services Lead will perform day-to-day management of the account opening and maintenance processing, including daily management of in-process, pended, and service-related activities. They will also ensure that account opening requirements are clearly defined to support all scenarios of account opening and maintenance...
-
Customer Service Team Lead
hace 7 días
Buenos Aires, Buenos Aires C.F., Argentina Boston Scientific A tiempo completoLeadership OpportunityWe are seeking a seasoned professional to fill the role of Customer Service Team Lead within our Customer Services department. As a key member of the team, you will be responsible for supporting the Customer Services Manager in maintaining departmental goals and objectives.Key AccountabilitiesLead the customer care team and billing...
-
Operations Team Lead
hace 1 semana
Buenos Aires, Buenos Aires C.F., Argentina MaxIT Consulting - Max Corporate Group A tiempo completoCalling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of...Team Lead, IntegrationsAt Avature we develop a platform used to create solutions for...
-
Operations Team Lead
hace 3 días
Buenos Aires, Buenos Aires C.F., Argentina Maxit Consulting - Max Corporate Group A tiempo completoCalling all innovators - find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.We connect financial institutions, corporations, merchants, and consumers to one another millions of...Team Lead, IntegrationsAt Avature we develop a platform used to create solutions for...
-
Quantitative Modeling Specialist
hace 2 días
Buenos Aires, Buenos Aires C.F., Argentina Us064 National Economic Research Associates, Inc. A tiempo completoOur team is looking for a skilled Quantitative Modeling Specialist to join our Antitrust-Healthcare practice in the United States.ResponsibilitiesDesign and build complex quantitative models and apply econometric analysis to economic and financial data.Conduct valuation analyses and review industry trends.Create trial exhibits and presentation...
-
Quantitative Analytics Expert
hace 2 días
Buenos Aires, Buenos Aires C.F., Argentina Ana Tabanera It Recruiting A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Data Analyst to join our team at Publicis Groupe. This individual will be responsible for working with large-scale customer-level data sets and presenting findings to internal stakeholders and client teams.Key ResponsibilitiesDeveloping data visualizations that integrate data from multiple sources within...
-
Accounts Receivable Team Lead
hace 16 horas
Buenos Aires, Buenos Aires C.F., Argentina Fluid Truck A tiempo completoAs a trusted leader in the language services industry, Fluid Truck values accuracy, collaboration, and innovation. We seek a skilled Accounts Receivable Team Lead to join our expanding team.About Us:We are committed to providing an inclusive work environment and offer the flexibility of remote work, ensuring a healthy work-life balance.Responsibilities:Lead...
-
Quantitative Analyst
hace 7 días
Buenos Aires, Buenos Aires C.F., Argentina Kin + Carta A tiempo completoJob DescriptionKin + Carta is seeking a Data Engineer to join our team. The ideal candidate will have strong quantitative backgrounds and analytical discipline.Responsibilities:Analyze complex data sets to create meaningful impactEngineer data pipelines and productsCommunicate analytical findings to stakeholdersDesign and implement data...