Business Operations Manager

(AHG) is a vertically-integrated AI health tech company whose brands are leading the next era of longevity care. As the parent organization behind Brello Health (women’s telehealth & longevity), HelloWellness (men’s telehealth), Southend Pharmacy (SEP, a state-licensed 503A compounding pharmacy), and Zito Care (our digital health / provider network and EHR platform), we deliver seamless, end-to-end care powered by shared technology and AHG Enterprise Services (AI & Health Technology).

We remove barriers so clinicians can focus on patients and patients can access personalized, proactive care on their own terms. This could be through telehealth visits, compounded medications, lab testing, wellness support, and more — all in one connected experience across 35+ states.

Allia Health Group is building the future of healthcare by being clinician-first and patient-centered. We are innovative, empathetic, and accessible to our patients, combining cutting-edge tools with human-centered care to make high-quality longevity and wellness solutions affordable and available to more people.

At Allia Health Group, you’re part of something bigger — helping shape a mission-driven enterprise that’s scaling rapidly, solving real problems in healthcare inefficiencies, and making a tangible difference in people’s lives every day. Whether you’re in clinical operations, tech, marketing, pharmacy, recruiting, or support roles, your work directly fuels better outcomes for patients and providers alike.

Position Summary

We are seeking a highly organized, proactive, and execution-focused Business Operations Manager to oversee cross-functional initiatives, operational processes, product launches, vendor relationships, and project execution across the organization.

This role serves as the central coordinator between Operations, Customer Service, Marketing, Finance, Development, Providers, Pharmacy Partners, and external vendors. The ideal candidate is a systems thinker who thrives in fast-paced environments, excels at project management, and ensures that priorities move from planning to successful implementation.

The Business Operations Manager will be responsible for creating structure, driving accountability, eliminating operational bottlenecks, and ensuring all initiatives are executed efficiently and consistently.

Key Responsibilities

Project & Workflow Management

• Own and maintain project management systems, including ClickUp and related operational tools.
• Develop project plans, timelines, deliverables, and ownership assignments.
• Monitor project progress and ensure deadlines are met.
• Implement robust follow-up mechanisms to track tasks, dependencies, and deliverables.
• Identify and proactively resolve project risks, bottlenecks, and operational challenges.
• Provide regular project status updates to leadership.
• Ensure all projects contain clear owners, deadlines, documentation, and success criteria.

Cross-Functional Coordination

• Serve as the primary operational liaison between departments.
• Facilitate communication and alignment across Customer Service, Marketing, Finance, Development, Provider Operations, and Pharmacy Partners.
• Coordinate meetings, agendas, action items, and follow-up activities.
• Resolve operational conflicts and ensure timely decision-making.
• Support leadership in driving organizational priorities and initiatives.

Product Launch & Implementation Management

• Define, maintain, and enforce launch processes for all new products, services, and operational initiatives.
• Coordinate launch readiness activities across all departments.
• Manage implementation timelines and launch checklists.
• Ensure operational, customer support, provider, pharmacy, and marketing teams are prepared before launch.
• Monitor post-launch performance and address operational issues.
• Serve as the primary operational point of contact for external implementation partners and vendors.

Process Improvement & Documentation

• Analyze existing workflows and identify opportunities for efficiency improvements.
• Develop, maintain, and update Standard Operating Procedures (SOPs).
• Create process documentation, training materials, and operational playbooks.
• Establish best practices and quality assurance standards across departments.
• Ensure consistency and scalability of operational processes.
• Manage relationships with operational vendors and software providers.
• Review and coordinate software purchase requests.
• Maintain a centralized inventory of software licenses and subscriptions.
• Track vendor invoices, contracts, renewals, and payment requests.
• Coordinate with Finance to ensure timely processing of approved expenses.

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