Client Technology

hace 3 semanas

Buenos Aires, Buenos Aires C.F., Argentina Suma 3 Consultores A tiempo completo
Client Technology - Head of Innovation & Tooling

Company: EY

Position: Head of Innovation & Tooling (Operations & Support)

Rank: Associate Director

EY is a global leader in assurance, tax, transaction, and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated into the client services we deliver and are key to our innovation as an organization. Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale.

As part of Client Technology - Customer Success, you'll work with technologists, business experts, account teams, and clients, blending EY's deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a catalyst for change and growth, you'll be at the forefront of building Client Technology into a customer-centric organization, driving value for our customers and positioning EY as a top-tier industry technology provider. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

The opportunity
  1. Accountable for Strategy, Innovation, and Tooling in support of Service Management to deliver reliable, best-in-class support services in a manner that meets our contractual obligations and delights our customers and clients.
  2. Establish a Service Management continuous improvement Innovation programme proactively consistent with client and customer requirements and industry best insight and best practice.
  3. Drive a culture of cohesive change towards the next level of Customer Service Management.
  4. Develop and manage long-term and strategic relationships, influencing, persuading, and negotiating with internal and external stakeholder groups to promote and implement the program vision across EY.
  5. Maintain a deep understanding of internal and external developments to recognize and address any potential impacts on Service Delivery.
  6. Be a significant influence for change and drive continuous improvement efforts for the successful integration of business programs.
  7. Develop, deploy, and maintain an innovative but robust standardized toolset.
Your key responsibilities
  1. Drive a Service Management continuous improvement Innovation programme proactively consistent with client and customer requirements and industry best insight and best practice.
  2. Combine innovation, practical experience, and industry best practice to design and deploy innovations that increase effectiveness, efficiency, and enhance the client and customer experience.
  3. Establish a systematic program to target, drive, and measure the success of client relationship retention, development, and expansion efforts.
  4. Establish a systematic program to target, drive, and measure the success of product adoption activities, within and across service lines, regions, and clients.
  5. Review the existing deployed toolset, methods, and organization to standardize and leverage greater value & efficiencies.
  6. Develop and effectively lead the Innovation and Tooling Team through clear accountabilities, effective communication, adherence to and advocacy for quality & compliance.
Skills and attributes for success
  1. Deep understanding of Service Management within the industry and best practices.
  2. Deep understanding of the challenges faced by consumers of enterprise technology and the best practice approaches to address.
  3. Proven ability to drive cohesion, innovation, and change.
  4. Expert knowledge of Service Management, IT governance, and team management.
  5. Strong knowledge of IT risk management, IT standards, and policies formulation.
To qualify for the role, you must have
  1. Extensive prior experience leading Service management and customer-focused activities on behalf of a large organization.
  2. Bachelor's degree in Business, Engineering, IT, Science, or other Technical qualification or equivalent relevant experience e.g. more than 10 years in a corporate IT environment.
  3. Certified Associate in Project Management (CAPM) / PMBOK / PRINCE 2 / Project Management Professional (PMP) / Program Management Professional (PgMP) / Certified Scrum Master (CSM) / Certified Scrum Professional (CSP) or equivalent management experience e.g. more than 5 years in positions of significant management responsibility.
  4. Demonstrated understanding of scope, schedule and planning; understanding of time management, resource management, and cost management. Possesses good project management skills.
  5. Experience of working within complex, matrixed multi-location teams.
  6. Experience of working in large programs of work.
  7. Demonstrated capability with managing successful change programs for large organizations. Managed the end-to-end lifecycle of multiple infrastructure transformation programs.
  8. Experience managing multiple projects as a Project Manager or Program Manager.
#J-18808-Ljbffr

  • Client Technology

    hace 4 semanas

    Buenos Aires, Buenos Aires C.F., Argentina BetWarrior A tiempo completo

    Client Technology - Head of Innovation & ToolingCompany: EYPosition: Head of Innovation & Tooling (Operations & Support)Rank: Associate DirectorEY is a global leader in assurance, tax, transaction, and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated into the client services we deliver and are...

  • Client Technology

    hace 4 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Ashoka A tiempo completo

    Client Technology - Customer Success - Ey GlobalEYCustomer Success Manager - Associate Director, Service LineFueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are...

  • Client Technology

    hace 5 días

    Buenos Aires, Buenos Aires C.F., Argentina Web: A tiempo completo

    Client Technology - Sharepoint Tech Lead - EYEYAccount Manager - EY Global Delivery ServiceJob Title: Junior Account ManagerProactively suggest and execute action plans to accelerate account growth strategies in partnership with global account leadership.Co-facilitate semi-annual account planning and quarterly acceleration sessions.Senior Security Consultant...

  • Client Technology

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina Web: A tiempo completo

    Client Technology - Sharepoint Tech Lead - EYEYAccount Manager - EY Global Delivery ServiceJob Title: Junior Account ManagerProactively suggest and execute action plans to accelerate account growth strategies in partnership with global account leadership.Co-facilitate semi-annual account planning and quarterly acceleration sessions.Senior Security Consultant...

  • Client Technology

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Dataart A tiempo completo

    Client Technology - Incident and Problem Lead - EYIncident & Problem Management Lead (Operations & Support)Rank: Assistant DirectorFueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and a powerful...

  • Client Technology

    hace 4 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Gorgias A tiempo completo

    Client Technology - Incident and Problem Lead - EYIncident & Problem Management Lead (Operations & Support)Rank: Assistant DirectorFueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and a powerful...

  • Client Technology

    hace 3 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Ana Tabanera IT Recruiting A tiempo completo

    Client Technology - Transition Management Lead - EYEYTransition Management Lead (Operations & Support)Rank: Assistant DirectorFueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and a powerful...

  • Client Technology

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina DataArt A tiempo completo

    Client Technology - Incident and Problem Lead - EYIncident & Problem Management Lead (Operations & Support)Rank: Assistant DirectorFueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and a powerful...

  • Client Technology: Tdf Delivery Lead

    hace 4 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Novatium A tiempo completo

    Client Technology: Tdf Delivery Lead - Ey GlobalEYAgile Delivery Lead - Trusted Data Fabric PlatformRank: Associate Director or DirectorLocation: United StatesAbout EYEY is a global leader in assurance, tax, transaction, and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client...

  • Client Technology: Tdf Delivery Lead

    hace 3 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Vates A tiempo completo

    Client Technology: Tdf Delivery Lead - Ey GlobalEYAgile Delivery Lead - Trusted Data Fabric PlatformRank: Associate Director or DirectorLocation: United StatesAbout EYEY is a global leader in assurance, tax, transaction, and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client...

  • Client Technology: Platform Engineering, Senior

    hace 3 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Inclusion Cloud A tiempo completo

    DevOps Engineer - CTP-Core-IAMEY is a global leader in assurance, tax, strategy, transaction and consulting services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization. Fueled by strategic investment in technology and innovation,...

  • Client Technology: Business Analysis

    hace 4 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Iris Software A tiempo completo

    CT Technology Business Analysis - Supervising Associate TRFueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are integral to innovation at scale. You will work...

  • Technology Lead

    hace 4 días

    Buenos Aires, Buenos Aires C.F., Argentina Betwarrior A tiempo completo

    At the center of everything we do at R/GA is a belief in human ingenuity and the power of technology to improve the world around us.The technology team at R/GA is dedicated to understanding the changing dynamics of the tech ecosystem, both the foundational layers, as well as emerging technologies that are around the corner, to help our clients navigate...

  • Technology Implementation Specialist

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Zs Associates A tiempo completo

    At ZS Associates, we're passionate about improving life and how we live it. As a Business Technology Solutions Associate, you'll have the opportunity to work on challenging projects that make a real impact. Our Solution Delivery team implements technology-based solutions in the areas of business intelligence, analytics, information management, reporting, and...

  • Technology Lead

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina BetWarrior A tiempo completo

    At the center of everything we do at R/GA is a belief in human ingenuity and the power of technology to improve the world around us. The technology team at R/GA is dedicated to understanding the changing dynamics of the tech ecosystem, both the foundational layers, as well as emerging technologies that are around the corner, to help our clients navigate...

  • Technology Director

    hace 3 días

    Buenos Aires, Buenos Aires C.F., Argentina Betwarrior A tiempo completo

    Company OverviewBetwarrior is a human-centered technology company that believes in the power of technology to improve the world around us. Our team operates as a global network of talent and collaborators, dedicated to understanding the changing dynamics of the tech ecosystem. We combine broad knowledge of the tech landscape with specialized areas of skill...

  • Brand Technology Consultant

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Johnson & Johnson A tiempo completo

    **Job Description:** We're looking for an experienced Brand Technical Specialist Territory to join our team. This role involves working closely with clients to understand their technology needs and design practical solutions that enhance their existing technology stacks.**Key Responsibilities:**IBM Automation Solution Design: Define and implement effective...

  • Client Technology Data Power Bi Developer

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Iris Software A tiempo completo

    At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for...

  • Technology Enablement Leader

    hace 5 días

    Buenos Aires, Buenos Aires C.F., Argentina Iris Software A tiempo completo

    Job OverviewWe are seeking a Technology Enablement Leader to join our Client Technology organization at Iris Software. As a key member of our team, you will be responsible for driving growth and solving complex business problems for our clients through a robust technology platform, EY Fabric.About YouTo be successful in this role, you should have:A strong...

  • Client Technology Product Management

    hace 5 días

    Buenos Aires, Buenos Aires C.F., Argentina Intel A tiempo completo

    EYCT Product Manager - Assistant DirectorFueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are integral to innovation at scale.You will work with technologists...