Director, Product Management- eCommerce

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Humana is a leading health and well-being company focused on helping our patients, members, and customers achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. At Humana, we are committed to creating a meaningful work environment where everyone belongs. Our environment is one in which every employee can bring their whole self to work to do their best work. Celebrating diverse backgrounds is at the heart of our corporate values, and we believe that our inclusive, diverse culture has a direct and positive impact on our customers and their healthcare experiences.

Our brokerage business is poised to advance the industry in how digital can be used to drive customer acquisition in the Medicare Advantage space. Within this business area, we are aggressively driving new digital capabilities, new ways of working, and employing next-gen technology to revolutionize how Medicare Advantage is sold. This role is part of this expanding Digital organization, and will be critical in our growth plans.

The Director of Product Management, Digital, will lead a team that will develop and own the vision and plan, and deliver a roadmap of Digital Capabilities, to transform our brokerage's digital channel. In this role, you will conceive of, develop, drive delivery of, and manage the eCommerce digital product. The Director will be responsible for overseeing the entire lifecycle of our digital products, from ideation to launch and beyond. This role requires a strategic thinker with a deep understanding of market trends, user needs, and technological advancements. The ideal candidate will have a proven track record of successfully managing digital products and leading teams. In addition, this role will drive thought-leadership across the company on best practices for contemporary Product Management, and will be adept at explaining to executives the best practices that should be deployed.

Key Accountabilities

1. Lead all phases of the product life cycle, from inception to introduction into the marketplace, by developing products to meet customer needs and achieve our business success outcomes.
2. Provide strategic thought-leadership inside this organization, and with partner organizations in the enterprise, on approaches to best-practices in Product Management. Be a senior leader in how Product Management at the company should be done.
3. Lead monitoring of the efficacy of launched products, and the use of customer and business partner feedback to ensure products are meeting customer needs.
4. Ensure continued commercial focus towards sales targets, using data to drive decision making and validation of business outcomes.
5. Drive evolution of digital products to continue to meet and exceed business objectives.
6. Develop and execute the digital product strategy in alignment with the company's goals and objectives.
7. Lead and mentor a team of product managers / product owners, providing guidance and support to ensure successful product development and delivery.
8. Drive use of market research and competitive analysis to identify opportunities and inform product decisions.
9. Collaborate with stakeholders, including engineering, design, marketing, and sales teams, to define product requirements and prioritize features. Collaboration should occur across levels for this role, from individual contributors to executives in partner organizations.
10. Oversee the product development process, ensuring timely and high-quality releases.
11. Manage the product roadmap, balancing short-term needs with long-term vision.
12. Stay up-to-date with industry trends and emerging technologies to ensure our products remain competitive and relevant.
13. Communicate product vision, strategy, and progress to executive leadership and other stakeholders.

Required Skills

1. Commercially focused: A strong commercial focus, finding the intersection of customer desires, value to the business, and technology feasibility, with the primary goal of growing the insurance eCommerce business.
2. Strategic planning: Ability to see the big picture, then use that ability to set plans and goals for their cross-functional team. The ideal candidate will have the ability to navigate through disruptive technologies, new competitors and fast-changing customer expectations to create a product strategy that is backed by data and consumer needs.
3. Curiosity and Empathy: Curiosity and a human-centered approach to find relevant data and turn it into information that can help improve their products. They will be consumer-obsessed and driven to have proven solutions to consumer problems before adding work to the product roadmap.
4. Data Obsessed: Digital product teams must become skilled at reading and interpreting product analytics to leverage these insights into the ability to improve their products.
5. Communication: Communication is a key skillset needed. The person must be able to story-tell both orally and in written form so the audience is clear on the needs, message and importance of the digital work.

Required Qualifications

1. Strong Leadership experience of leading teams for 5+ years
2. 7+ years of product management experience
3. Ability to operate at all levels – regular interaction with executives across organizations to drive thought-leadership and intra-organizational partnerships, while also a close, hands-on partnership with the cross-functional product team.
4. Natural leadership instincts with proven ability to innovate and influence at senior executive levels of the enterprise
5. An entrepreneurial work style, you're a self-starter
6. Excellent written and verbal communication skills
7. An analytical and metrics-driven work style
8. Digital experience (web, mobile, social and ecommerce) is required
9. Comfort in a fast-paced and dynamic environment

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$168,000 - $231,000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 03-27-2025

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our accessibility resources.