Remote-First AI Support Team Lead — Automation
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Improvado is a fast-growing AI-powered marketing data platform serving mid-market and enterprise teams. You will lead a small team of Analysts and own the automation and AI tooling that makes support fast, reliable, and scalable.
You'll design and ship AI agents, workflows, and tools, embed AI into everyday support work, and collaborate with Engineering, Product, and Customer Success to improve processes and tooling.