Remote SaaS Support Specialist

Hace 5 horas

argentina Social Discovery Ventures Jornada completa

Social Discovery Group (SDG) is seeking a freelance Support Agent to handle tickets via live chat and email from a remote location. You will manage backlog items, maintain first response times, and escalate when needed, ensuring high-quality customer care for SaaS products.

Candidates should have 2+ years in customer support, experience with live chat and email, and familiarity with tools like Freshdesk, Zendesk or Intercom.