AI Operations
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WSP is seeking an AI Operations & Enablement Analyst to drive support readiness by creating knowledge base content and targeted enablement for Service Desk and OSS. You will develop playbooks and prompts, track adoption, and deliver dashboards with leadership readouts.
You will work in a matrixed environment, ensuring governance, version control, and measurable impact through adoption metrics, trends analysis, and actionable product feedback to improve first-contact resolution.