Head of Customer Success – ID #00077

hace 6 días


Argentina Werben HR A tiempo completo

Descripción del Puesto:

Buscamos un Customer Success Manager altamente motivado y con experiencia para unirse al equipo de nuestro cliente. El candidato ideal será responsable de gestionar y optimizar la relación con nuestros clientes, asegurando el máximo aprovechamiento de nuestra plataforma y fomentando su éxito a largo plazo. Además deberá contar con experiencia liderando equipos, experiencia en startups y será muy importante que haya estado involucrado en procesos de alto crecimiento. Requerimos que hayas armado areas de CS desde cero ( excluyente)

B2B será excluyente.
Funciones del Puesto:

  • Contactar a los clientes designados por el equipo comercial de manera periódica, garantizando el uso óptimo de la plataforma.
  • Establecer KPIs para medir el éxito y el valor de la herramienta para el cliente.
  • Identificar oportunidades de upsell.
  • Adaptar nuestro producto a los procesos de atención al cliente, proponiendo mejoras.
  • Brindar soporte técnico y funcional al cliente durante la gestión.
  • Cuidar de los activos a su cargo.
  • Aplicar las políticas de seguridad pertinentes al área.

Misión del Puesto:

Gestionar clientes existentes, asegurando su correcto uso y éxito continuado. Coordinar y conducir reuniones con los clientes, recogiendo necesidades, mostrando y gestionando las funcionalidades de nuestro producto. Actuar como enlace entre el cliente y el equipo interno, definiendo tareas, cronogramas y priorizando actividades. Reportar incidentes y tomar decisiones para optimizar los procesos internos de Customer Success mediante mejora continua. Realizar actividades de parametrización del producto o troubleshooting técnico en colaboración con el equipo de soporte.

Experiencia Excluyente:

  • Experiencia en startups y en procesos de alto crecimiento.
  • Conocimiento de metodologías de gestión de proyectos, incluyendo metodologías ágiles.
  • Experiencia en roles similares dentro de startups.
  • Formación en Ingeniería en Sistemas, Licenciatura en Sistemas o experiencia equivalente.
  • Conocimientos en topologías de sistemas web y SQL para consultas de información.
  • Pensamiento crítico
  • Adaptabilidad
  • Gestión del tiempo
  • Trabajo en equipo

Beneficios:

  • Día libre en cumpleaños + regalo a elección.
  • Feriados según el país de residencia.
  • 15 días hábiles de vacaciones al año.
  • Modalidad híbrida: presencia en oficinas al menos 2 veces por semana (dependiendo del país).
  • Espacio pet-friendly.
  • Licencia por paternidad extendida.
  • Espacios de juego.
  • Herramientas informáticas y kit de ingreso.
  • Se valorará un nivel de inglés avanzado y portugués intermedio.

Si estás interesado en formar parte de un equipo dinámico y en crecimiento, te invitamos a postularte

#J-18808-Ljbffr

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