Field Service Engineer

hace 2 semanas

Buenos Aires, Argentina Gratiture Solutions A tiempo completo

Requirement - On-site support;

Responsibilities:

  • Focused IT primary Point of Contact that can be dispatched to expedite the support, participate and support Rapid Response Team, triage process and attend/support Daily Performance Meetings
  • Assist network support team and other infra teams for daytoday troubleshooting and infra projects.
  • Assist Client SPOC with Reliability Calls for high priority tickets (P1/P2) investigation and resolution
  • Helps local hardware support team with checking printers and shopfloor peripherals.
  • Be a SPOC for BUIT, Local support and external vendors.
  • Resolve connection issues with weighing scales including replacement of defective MOXA and related network components
  • Coordinate with MLL Workstation engineering (WESS) team to resolve OS and workstation build issues including antivirus/malware related setup and issues
  • Test connectivity for changes to network, including wireless, and patching
  • Coordinate with equipment vendors for repair and maintenance
  • Support base businessrelated IQ/OQ testing and technical change control activities

Qualifications:

  • Minimum 5 years of experience in handling Site IT support, incident management
  • Should be conversant with ITIL process (Service/Asset management)
  • Must be knowledgeable in network infrastructure.
  • Should be knowledgeable on multiple Operating Systems, DB's.
  • Should be able to work independently and be ready to provide support offbusiness hours.
  • MES knowledge is an added advantage.
  • Should posses multitasking capabilities with excellent coordination skills.
  • Worked in pharma/manufacturing plant is added advantage.

Pay:
From $60,000.00 per month

Ability to commute/relocate:

  • Fátima,

Buenos Aires:
Reliably commute or planning to relocate before starting work (required)

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