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Cxc Data Analyst
hace 4 meses
En Cervecería y Maltería Quilmes nos encontramos en la búsqueda de personas dinámicas que buscan desafíos constantes y sueñen en grande.
En esta área somos los responsables de velar por la
experiência del cliente y transmitir la cultura
client centric a todos los equipos de la compañia.
Responsabilidades y atribuciones
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Analizar los procesos actuales de atención al cliente y proponer mejoras para
optimizar los tiempos de respuesta y la eficiencia general.
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Generar reportes detallados sobre los principales indicadores del Customer Experience Center (CXC) para
identificar áreas de oportunidad y áreas de excelencia.
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Supervisar y
garantizar el cumplimiento de los Service Level Agreements (SLA) para cada gestión, asegurando tiempos de resolución adecuados y níveles de satisfacción del cliente.
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Colaborar estrechamente con otros equipos para implementar soluciones basadas en datos que mejoren la experiência del cliente y la eficiencia operativa.
Requisitos y calificaciones
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Experiência previa en análisis de datos, preferiblemente en el campo de atención al cliente o experiência del cliente.
- Excelentes
habilidades analíticas y capacidad para interpretar datos complejos. - Conocimiento sólido de
herramientas de análisis de datos, como Excel, Tableau o Power BI. - Capacidad para
comunicarse de manera efectiva con equipos multidisciplinarios y presentar hallazgos de manera clara y concisa.
Orientación a resultados, con un enfoque en la mejora continua y la resolución de problemas.
- Capacidad para trabajar de forma autónoma y
gestionar múltiples tareas simultáneamente.
Informaciones adicionales
En Argentina contamos con más de 6.000 colaboradores, que trabajamos en 10 cervecerías y plantas de elaboración de gaseosas, 2 malterías, 1 chacra de lúpulo, 1 planta de insumos, 11 centros de distribución, 9 oficinas de venta directa y una red de más de 173 distribuidores independientes.
Formamos parte de Anheuser-Busch InBev, la Compañía cervecera líder en el mundo, que se conformó a través de diversas fusiones, en los últimos años, con distintas empresas como Ambev, Interbrew, Anhauser Bush, Grupo Modelo, SAB Miller, entre otras.
Somos apasionados por lo que hacemos, y nuestro mayor objetivo es innovar en el sector de bebidas con la mayor calidad y variedad para que nuestros consumidores nos elijan y tengan la mejor experiência de consumo.
Nuestra cultura está enfocada en construir un ambiente inclusivo y colaborativo, en el que las personas puedan sacar lo mejor de sí mismas Queremos seguir sumando personas comprometidas, que quieran cambiar las cosas, les guste innovar y los desafíos, y siempre vayan por más.
Soñamos en grande para crear un futuro con mas motivos para brindar.
Conocé nuestras búsquedas, y postulate
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