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Business System Developer Support
hace 2 semanas
Business System Developer Support
Arbeitsort: Buenos Aires Arbeitszeit: Vollzeit Vertragsdauer: UnbefristetJob posting title
Business System Developer SupportJob summary
To investigate and diagnose incidents assigned to the development Area in order to restore service as soon as possible.Job description
Responsibilities and Duties
To resolve incidents within the specified Service Level Agreements/Operational Level Agreements.
To escalate the unresolved incidents to the next level of support (Developers).
To liaise between commercial support and development.
To identify problems and investigate their root cause.
To investigate and diagnose all incidents and requests.
To verify their resolution with the requesting party.
To create and submit knowledge articles.
To track incidents from start to finish.
To solve known incidents and problems.
Scope: Regional LATAM.
Requirements
Education
Student of Information Systems or related areas (Not a Requirement).
Experience
At least 1 year working experience as support engineer or developer (Not a Requirement).
Knowledge
Knowledge of HTML, XHTML, CSS, XML, PHP and Javascript (Not a Requirement).
Knowledge of functional and technical analysis (run Querys/SQLs to perform analysis, confirm hypotheses, identify behavioral patterns).
Knowledge of monitoring and ticket management tools (Not a Requirement).
Analytical skills.
Language
English: intermediate
Personal characteristics
Team work
Organization
Initiative
Communication
Needs to communicate clearly and be empathic to understand internal customer needs.
Managerial skills
Not required.
Job requisition
JR-04853 Business System Developer Support (Open)Primary location
Buenos AiresAdditional locations
Time type
Full time Jetzt bewerben-
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