Senior Product Designer
hace 3 semanas
Work beautifully
Dialpad is where work comes together—one, beautiful workspace for anywhere communication & collaboration.
With the industry's most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world's most advanced AI Contact Center—Dialpad is completely transforming how the world works together.
Hello from Dialpad:
As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don't need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job.
Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.
At Dialpad, work isn't a place you go, it's a thing you do. And we don't just build products for everywhere workers—we _are_ everywhere workers.With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.
With a $2.2 billion valuation and over $500 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.
Our company mission is to make communications easy, frictionless, unified, and intelligent and our Product Design team delivers on that mission, working cross-functionally with Product, Engineering, Marketing, Sales and Service to understand customer needs aligned with the whitespace in the market.
We leverage data and research, Design Thinking, iterative testing and Lean UX to frame customer problems and define solutions that no other competitor is offering in the CCaaS and UCaaS spaces.
Not only do we stand out because of our proprietary artificial intelligence engine, but we also happen to have a user experience that is recognized time and again by our customers as they move over from competitive offerings.
Now is a fantastic time to be part of our team, as we enter the next phase of building an even more robust offering for our largest clients in need of a product that supports their every need in call centers, sales functions, and communications across their organization.
Design has been a core value in our company's DNA from the beginning, and as we've grown we continue to focus on becoming the best design-centric communication platform today.
About this role:
The Senior Growth Product Designer will develop creative designs that support our top-of-funnel initiatives, helping customers learn about, sign up for, onboard to, and become active in using our product suite.
They will be an integral part of the iterative design process to continuously optimize performance to achieve engagement and revenue goals.
The Senior Growth Product Designer will be part of a hyper-focused cross-functional pod that collaborates iteratively leveraging data and experimentation.
As a Senior Growth Product Designer, you'll research opportunities and
design experiments to understand how to effectively connect people with our product value, identify growth levers, and drive business impact. You will gain a deep understanding of our various customer segments and their jobs to be done so you can design optimal user experiences that educate, engage, and upgrade our users across all product surfaces.
You will work with the Growth team but will also develop partnerships with cross-functional teams across Data Science, Product, Marketing, and Engineering.
In this high-impact role, you will:
- Design across multiple product surfaces: extension, native, web, mobile.
- Collaborate with User Research and Data Science to identify opportunities for growth.
- Advocate for the user and inspire the Growth team to go beyond the status quo.
- Design experiments to learn how to increase product engagement and user retention.
- Iterate with an emphasis on user delight, impact, and learning.
What experience do I need?:
Experience with all facets of designing user experience: Design strategy, user research knowledge, is required, not experience.
- Experience working on Growth for SaaS products
- Understanding of marketing metrics, A/B testing concepts to support optimization efforts of creative performance.
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